ITSM Operations - ServiceNow
API capability pack for bounded ServiceNow Table API operations. Enroll a servicenow API connection with base_url set to the instance API root, for example https://example.service-now.com/api/now, and authenticate with a least-privilege integration user or OAuth token that has table ACL access for the installed operations. The pack reads incidents, change requests, problems, tasks, users, and CMDB configuration items, and supports approval-gated incident creation, incident assignment/update/resolution, and change request creation/update. It bundles a scheduled incident triage digest, an AI-assisted incident brief, and approval-gated intake, assignment, resolution, and change workflows. The pack intentionally excludes arbitrary table access, record deletion, import sets, attachments, catalog ordering, knowledge mutation, CMDB mutation, user/admin mutation, scripted REST APIs, workflow execution, impersonation, system tables beyond sys_user reads, and arbitrary API passthrough.
What this pack installs
- ServiceNow incident triage digest Recipe
- ServiceNow incident brief Recipe
- Create a ServiceNow incident Recipe
- Update ServiceNow incident assignment Recipe
- Resolve a ServiceNow incident Recipe
- Create a ServiceNow change request Recipe
- servicenow Ingredient
Trust & control
What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.