Skip to content
Recued
Menu
← Back to packs

ITSM Operations - ServiceNow

by recued-core v1 app_pack

API capability pack for bounded ServiceNow Table API operations. Enroll a servicenow API connection with base_url set to the instance API root, for example https://example.service-now.com/api/now, and authenticate with a least-privilege integration user or OAuth token that has table ACL access for the installed operations. The pack reads incidents, change requests, problems, tasks, users, and CMDB configuration items, and supports approval-gated incident creation, incident assignment/update/resolution, and change request creation/update. It bundles a scheduled incident triage digest, an AI-assisted incident brief, and approval-gated intake, assignment, resolution, and change workflows. The pack intentionally excludes arbitrary table access, record deletion, import sets, attachments, catalog ordering, knowledge mutation, CMDB mutation, user/admin mutation, scripted REST APIs, workflow execution, impersonation, system tables beyond sys_user reads, and arbitrary API passthrough.

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

What it's allowed to do

Admin Web APIs servicenow external change
Read: incident.search · No approvalRead: incident.read · No approvalWrite: incident.create · Asks approvalWrite: incident.update · Asks approvalWrite: incident.assign · Asks approvalAdmin: incident.resolve · Always asksRead: change.search · No approvalRead: change.read · No approvalAdmin: change.create · Asks approvalAdmin: change.update · Asks approvalRead: problem.search · No approvalRead: problem.read · No approvalRead: task.search · No approvalRead: task.read · No approvalRead: user.search · No approvalRead: user.read · No approvalRead: cmdb_ci.search · No approvalRead: cmdb_ci.read · No approval

Data it touches

SurfacesWeb APIs

About

Tags

pack:servicenowservicenowitsmincidentschange-managementproblemscmdbservice-deskoperationsapiv3composition