ITSM Operations - ServiceNow
Use ITSM Operations - ServiceNow in Recued for incidents, change management, problems, and cmdb. It includes 18 built-in actions and 6 ready-to-run workflows. Connect your Servicenow account to use it. Actions that change data use Recued's approval controls.
What this pack installs
- ServiceNow incident triage digest Recipe
- ServiceNow incident brief Recipe
- Create a ServiceNow incident Recipe
- Update ServiceNow incident assignment Recipe
- Resolve a ServiceNow incident Recipe
- Create a ServiceNow change request Recipe
- servicenow Ingredient
Trust & control
What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.
What it's allowed to do
Admin
Web APIs
servicenow
external change
Read: incident.search · No approvalRead: incident.read · No approvalWrite: incident.create · Asks approvalWrite: incident.update · Asks approvalWrite: incident.assign · Asks approvalAdmin: incident.resolve · Always asksRead: change.search · No approvalRead: change.read · No approvalAdmin: change.create · Asks approvalAdmin: change.update · Asks approvalRead: problem.search · No approvalRead: problem.read · No approvalRead: task.search · No approvalRead: task.read · No approvalRead: user.search · No approvalRead: user.read · No approvalRead: cmdb_ci.search · No approvalRead: cmdb_ci.read · No approval