Use “ServiceNow incident brief” in Recued. It provides a read-only ServiceNow incident review brief.

How it works 16 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (16 steps)

■ incident_sys_id trim

Trim whitespace from setting incident sys id

■ related_query template

Generate text from a template

◆ incident recued-core.servicenow.incident.read

Read incident on servicenow

◆ tasks_raw recued-core.servicenow.task.search

Search task on servicenow

◆ changes_raw recued-core.servicenow.change.search

Search change on servicenow

◆ problems_raw recued-core.servicenow.problem.search

Search problem on servicenow

■ defaults defaults

Apply defaults

■ task_count count

Count items in tasks

■ change_count count

Count items in changes

■ problem_count count

Count items in problems

✦ summarize core.ai.summarize

AI generates a concise summary

■ task_rows slice

Take a subset of

■ change_rows slice

Take a subset of

■ task_table to_table

Format results as a data table

■ change_table to_table

Format results as a data table

■ card to_summary

Format results as a summary card

▼

Output

summary card

table task_table

table change_table

Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

focus setting = Summarize the ServiceNow incident for impact, priority, state, caller, assignment, linked CI, related changes/problems/tasks, blockers, and concrete next steps. Do not invent facts outside the ServiceNow data.

row limit setting = 20

max length setting = 900

incident sys id setting =