Use “ServiceNow incident brief” in Recued. It provides a read-only ServiceNow incident review brief.

How it works 16 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (16 steps)

■ incident_sys_id trim

Trim whitespace from setting incident sys id

■ related_query template

Generate text from a template

■ incident ?

■ tasks_raw ?

■ changes_raw ?

■ problems_raw ?

■ defaults defaults

Apply defaults

■ task_count count

Count items in tasks

■ change_count count

Count items in changes

■ problem_count count

Count items in problems

■ summarize ?

■ task_rows slice

Take a subset of

■ change_rows slice

Take a subset of

■ task_table to_table

Format results as a data table

■ change_table to_table

Format results as a data table

■ card to_summary

Format results as a summary card

Settings 5 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

focus setting = Summarize the ServiceNow incident for impact, priority, state, caller, assignment, linked CI, related changes/problems/tasks, blockers, and concrete next steps. Do not invent facts outside the ServiceNow data.

row limit setting = 20

max length setting = 900

servicenow setting =

incident sys id setting =