Use “Resolve a ServiceNow incident” in Recued. It runs the ServiceNow incident resolution workflow for one incident with approval before changes are made.

How it works 4 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (4 steps)

■ incident_sys_id trim

Trim whitespace from setting incident sys id

◆ incident_before recued-core.servicenow.incident.read

Read incident on servicenow

◆ resolve recued-core.servicenow.incident.resolve

Resolve incident on servicenow

■ card to_summary

Format results as a summary card

▼

Output

summary card

Settings 6 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

state setting = 6

close code setting = Solved (Permanently)

work notes setting = Resolved by Recued governed workflow.

close notes setting = [object Object]

resolved by setting =

incident sys id setting =