Name: Create a ServiceNow incident
Author: recued-core

Create a ServiceNow incident

by recued-core v2 27 views

Use “Create a ServiceNow incident” in Recued. It runs the ServiceNow incident intake workflow with approval before changes are made.

How it works 3 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (3 steps)

■ short_description trim

Trim whitespace from setting short description

◆ create recued-core.servicenow.incident.create

Create incident on servicenow

■ card to_summary

Format results as a summary card

▼

Output

summary card

Settings 10 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

impact setting = 3

cmdb ci setting =

urgency setting = 3

category setting = inquiry

caller id setting =

work notes setting = Created by Recued governed workflow.

description setting =

subcategory setting =

assignment group setting =

short description setting =

Pack operation Create incident on servicenow recued-core.servicenow.incident.create

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Read your Servicenow connection

Declared by the recipe — Recued grants these at install, where you review them before approving.

3 steps 10 configurable settings recipe_id: create-incident-intake-servicenow