ServiceNow incident triage digest
Use “ServiceNow incident triage digest” in Recued. It provides a scheduled, read-only ServiceNow itsm digest.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (20 steps)
incidents_raw
?
changes_raw
?
problems_raw
?
cis_raw
?
defaults
defaults
Apply defaults
incident_count
count
Count items in incidents
change_count
count
Count items in changes
problem_count
count
Count items in problems
ci_count
count
Count items in cis
has_incidents
compare
Check if incident count is greater than 0
notify_enabled
compare
Check if setting notify when incidents equals true
should_notify
all
Check if all conditions are true
notify
?
skip: step.should_notify not_equal true
incident_rows
slice
Take a subset of
change_rows
slice
Take a subset of
problem_rows
slice
Take a subset of
incident_table
to_table
Format results as a data table
change_table
to_table
Format results as a data table
problem_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
channels
setting
=
in_app
ci query
setting
=
operational_status=1^ORDERBYname
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
row limit
setting
=
20
servicenow
setting
=
start hour
setting
=
8
change query
setting
=
active=true^ORDERBYDESCsys_updated_on
problem query
setting
=
active=true^ORDERBYDESCsys_updated_on
incident query
setting
=
active=true^priorityIN1,2^ORDERBYDESCsys_updated_on
notify when incidents
setting
=
true
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.