ServiceNow incident triage digest
Use “ServiceNow incident triage digest” in Recued. It provides a scheduled, read-only ServiceNow itsm digest.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (20 steps)
incidents_raw
recued-core.servicenow.incident.search
Search incident on servicenow
changes_raw
recued-core.servicenow.change.search
Search change on servicenow
problems_raw
recued-core.servicenow.problem.search
Search problem on servicenow
cis_raw
recued-core.servicenow.cmdb_ci.search
Search cmdb ci on servicenow
defaults
defaults
Apply defaults
incident_count
count
Count items in incidents
change_count
count
Count items in changes
problem_count
count
Count items in problems
ci_count
count
Count items in cis
has_incidents
compare
Check if incident count is greater than 0
notify_enabled
compare
Check if setting notify when incidents equals true
should_notify
all
Check if all conditions are true
notify
core.notification.send
Send notification
skip: step.should_notify not_equal true
incident_rows
slice
Take a subset of
change_rows
slice
Take a subset of
problem_rows
slice
Take a subset of
incident_table
to_table
Format results as a data table
change_table
to_table
Format results as a data table
problem_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
▼
Output
summary
card
table
incident_table
table
change_table
table
problem_table
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
channels
setting
=
[object Object]
ci query
setting
=
operational_status=1^ORDERBYname
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
row limit
setting
=
20
start hour
setting
=
8
change query
setting
=
active=true^ORDERBYDESCsys_updated_on
problem query
setting
=
active=true^ORDERBYDESCsys_updated_on
incident query
setting
=
active=true^priorityIN1,2^ORDERBYDESCsys_updated_on
notify when incidents
setting
=
true
Uses (6 operations)
Triggers
Time watch
core.watch.time
Pack operation
Search incident on servicenow
recued-core.servicenow.incident.search
Pack operation
Search change on servicenow
recued-core.servicenow.change.search
Pack operation
Search problem on servicenow
recued-core.servicenow.problem.search
Pack operation
Search cmdb ci on servicenow
recued-core.servicenow.cmdb_ci.search
Notifications
Send notification
core.notification.send
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.
Permissions it requires
Declared by the recipe — Recued grants these at install, where you review them before approving.What it's allowed to do
Read
Triggers
core.watch.time
read-only
Read
Notifications
core.notification.send
external change
4 more aren't listed here. You'll see them at install.