Update ServiceNow incident assignment
Use “Update ServiceNow incident assignment” in Recued. It runs the ServiceNow assignment workflow for one incident with approval before changes are made.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (4 steps)
incident_sys_id
trim
Trim whitespace from setting incident sys id
incident_before
recued-core.servicenow.incident.read
Read incident on servicenow
assign
recued-core.servicenow.incident.assign
Assign incident on servicenow
card
to_summary
Format results as a summary card
▼
Output
summary
card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
work notes
setting
=
Assignment updated by Recued governed workflow.
assigned to
setting
=
incident sys id
setting
=
assignment group
setting
=
Uses (2 operations)
Pack operation
Read incident on servicenow
recued-core.servicenow.incident.read
Pack operation
Assign incident on servicenow
recued-core.servicenow.incident.assign
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.