Use “Update ServiceNow incident assignment” in Recued. It runs the ServiceNow assignment workflow for one incident with approval before changes are made.

How it works 4 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (4 steps)

■ incident_sys_id trim

Trim whitespace from setting incident sys id

■ incident_before ?

■ assign ?

■ card to_summary

Format results as a summary card

Settings 5 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

servicenow setting =

work notes setting = Assignment updated by Recued governed workflow.

assigned to setting =

incident sys id setting =

assignment group setting =