Full Freshdesk Support API
Use Full Freshdesk Support API in Recued for helpdesk, tickets, contacts, and companies. It includes 25 built-in actions and 4 ready-to-run workflows. Connect your Freshdesk account to use it. Actions that change data use Recued's approval controls.
What this pack installs
- Freshdesk ticket triage digest Recipe
- Freshdesk ticket review brief Recipe
- Reply to a Freshdesk ticket Recipe
- Create a Freshdesk ticket intake Recipe
- freshdesk Ingredient
Builds on
Trust & control
What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.
What it's allowed to do
Write
Web APIs
freshdesk
external change
Read: agent.current · No approvalRead: agent.search · No approvalRead: group.search · No approvalRead: role.search · No approvalRead: ticket.search · No approvalRead: ticket.query · No approvalRead: ticket.read · No approvalRead: ticket.conversation.search · No approvalRead: ticket.field.search · No approvalRead: contact.search · No approvalRead: contact.read · No approvalRead: company.search · No approvalRead: company.autocomplete · No approvalRead: company.read · No approvalRead: solution.category.search · No approvalRead: solution.folder.search · No approvalRead: solution.article.search · No approvalRead: canned.response.folder.search · No approvalRead: canned.response.search · No approvalRead: product.search · No approvalRead: time_entry.search · No approvalWrite: ticket.create · Asks approvalWrite: ticket.update · Asks approvalWrite: ticket.reply.create · Asks approvalWrite: ticket.note.create · Asks approval