Use “Reply to a Freshdesk ticket” in Recued. It runs the Freshdesk reply workflow with approval before changes are made.

How it works 13 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (13 steps)

■ body_text trim

Trim whitespace from setting body text

■ has_body compare

Check if body text has data

■ has_status compare

Check if setting status is greater than 0

◆ ticket recued-core.freshdesk.ticket.read

Read ticket on freshdesk

◆ conversations recued-core.freshdesk.ticket.conversation.search

Search ticket conversation on freshdesk

■ skip_public_reply any

Check if any of the conditions are true

■ skip_private_note any

Check if any of the conditions are true

◆ public_reply recued-core.freshdesk.ticket.reply.create

Create ticket reply on freshdesk

skip: step.skip_public_reply equal true

◆ private_note recued-core.freshdesk.ticket.note.create

Create ticket note on freshdesk

skip: step.skip_private_note equal true

◆ status_update recued-core.freshdesk.ticket.update

Update ticket on freshdesk

skip: step.has_status not_equal true

■ created_conversation ternary

Apply ternary

■ skipped compare

Check if has body does not equal true

■ card to_summary

Format results as a summary card

▼

Output

summary card

Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

status setting = 0

body text setting =

ticket id setting = [object Object]

public reply setting = true