Use “Freshdesk ticket triage digest” in Recued. It provides a scheduled, read-only digest for a Freshdesk support queue.

How it works 19 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (19 steps)

■ ticket_query trim

Trim whitespace from setting ticket query

■ article_term trim

Trim whitespace from setting article term

◆ agent recued-core.freshdesk.agent.current

Current agent on freshdesk

◆ groups_raw recued-core.freshdesk.group.search

Search group on freshdesk

◆ tickets_raw recued-core.freshdesk.ticket.query

Query ticket on freshdesk

◆ fields_raw recued-core.freshdesk.ticket.field.search

Search ticket field on freshdesk

◆ articles_raw recued-core.freshdesk.solution.article.search

Search solution article on freshdesk

■ defaults defaults

Apply defaults

■ ticket_rows slice

Take a subset of

■ article_rows slice

Take a subset of

■ ticket_count count

Count items in tickets

■ group_count count

Count items in groups

■ field_count count

Count items in fields

■ has_tickets compare

Check if ticket count is greater than 0

■ should_notify all

Check if all conditions are true

◆ notify core.notification.send

Send notification

skip: step.should_notify not_equal true

■ ticket_table to_table

Format results as a data table

■ article_table to_table

Format results as a data table

■ card to_summary

Format results as a summary card

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Output

summary card

table ticket_table

table article_table

Settings 8 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

channels setting = [object Object]

end hour setting = 10

weekdays setting = 1,2,3,4,5

row limit setting = 25

start hour setting = 8

article term setting = billing login refund

ticket query setting = (status:2 OR status:3)

notify when tickets setting = true