Create a Freshdesk ticket intake
Use “Create a Freshdesk ticket intake” in Recued. It runs the Freshdesk ticket intake workflow with approval before changes are made.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (16 steps)
subject
trim
Trim whitespace from setting subject
requester_email
trim
Trim whitespace from setting requester email
description
trim
Trim whitespace from setting description
article_term
trim
Trim whitespace from setting article term
has_subject
compare
Check if subject has data
has_email
compare
Check if requester email has data
has_description
compare
Check if description has data
agent
recued-core.freshdesk.agent.current
Current agent on freshdesk
groups
recued-core.freshdesk.group.search
Search group on freshdesk
fields
recued-core.freshdesk.ticket.field.search
Search ticket field on freshdesk
skip_articles
compare
Check if article term is empty
articles
recued-core.freshdesk.solution.article.search
Search solution article on freshdesk
skip: step.skip_articles equal true
skip_create
any
Check if any of the conditions are true
created_ticket
recued-core.freshdesk.ticket.create
Create ticket on freshdesk
skip: step.skip_create equal true
skipped
compare
Check if skip create equals true
card
to_summary
Format results as a summary card
▼
Output
summary
card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
tags
setting
=
recued
source
setting
=
2
status
setting
=
2
subject
setting
=
priority
setting
=
2
description
setting
=
ticket type
setting
=
Question
article term
setting
=
requester email
setting
=
Uses (5 operations)
Pack operation
Current agent on freshdesk
recued-core.freshdesk.agent.current
Pack operation
Search group on freshdesk
recued-core.freshdesk.group.search
Pack operation
Search ticket field on freshdesk
recued-core.freshdesk.ticket.field.search
Pack operation
Search solution article on freshdesk
recued-core.freshdesk.solution.article.search
Pack operation
Create ticket on freshdesk
recued-core.freshdesk.ticket.create
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.