Use “Freshdesk ticket review brief” in Recued. It provides a read-only AI-assisted review brief for one Freshdesk ticket.
Freshdesk ticket review brief
Use “Freshdesk ticket review brief” in Recued. It provides a read-only AI-assisted review brief for one Freshdesk ticket.
Complete workflow
Freshdesk Ticket Reply Closure Loop
5 pinned recipes
Use Freshdesk Ticket Reply Closure Loop in Recued for support, helpdesk, closed loop, and state freshdesk ticket reply closure watcher. It includes 3 ready-to-run workflows and 1 related pack in one install.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Use “Reply to Freshdesk ticket with closure” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Freshdesk ticket reply closure watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.
Use “Freshdesk ticket reply closure watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.
Use “Freshdesk ticket reply closure watcher lifecycle review” in Recued. It carries out the named workflow using the connections and settings you choose.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (15 steps)
article_term
trim
Trim whitespace from setting article term
ticket
recued-core.freshdesk.ticket.read
Read ticket on freshdesk
conversations_raw
recued-core.freshdesk.ticket.conversation.search
Search ticket conversation on freshdesk
time_entries_raw
recued-core.freshdesk.time_entry.search
Search time entry on freshdesk
skip_articles
compare
Check if article term is empty
articles_raw
recued-core.freshdesk.solution.article.search
Search solution article on freshdesk
skip: step.skip_articles equal true
defaults
defaults
Apply defaults
conversation_rows
slice
Take a subset of
article_rows
slice
Take a subset of
conversation_count
count
Count items in conversations
time_entry_count
count
Count items in time entries
brief
core.ai.summarize
AI generates a concise summary
conversation_table
to_table
Format results as a data table
article_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
▼
Output
summary
card
ai_analysis
brief.summary
table
conversation_table
table
article_table
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
focus
setting
=
Summarize the customer ask, urgency, current status, SLA or first-response risk, important conversation history, likely resolution path, useful knowledge-base matches, and the next concrete support response. Do not invent facts outside the Freshdesk data.
row limit
setting
=
25
ticket id
setting
=
[object Object]
max length
setting
=
900
article term
setting
=
Uses (5 operations)
Pack operation
Read ticket on freshdesk
recued-core.freshdesk.ticket.read
Pack operation
Search ticket conversation on freshdesk
recued-core.freshdesk.ticket.conversation.search
Pack operation
Search time entry on freshdesk
recued-core.freshdesk.time_entry.search
Pack operation
Search solution article on freshdesk
recued-core.freshdesk.solution.article.search
AI models
AI generates a concise summary
core.ai.summarize
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.
Permissions it requires
Declared by the recipe — Recued grants these at install, where you review them before approving.What it's allowed to do
Read
AI models
core.ai.summarize
read-only
4 more aren't listed here. You'll see them at install.