Name: Freshdesk ticket reply closure watcher
Author: recued-core

Freshdesk ticket reply closure watcher

by recued-core v1 13 views

Use “Freshdesk ticket reply closure watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.

Complete workflow

Freshdesk Ticket Reply Closure Loop 5 pinned recipes

Use Freshdesk Ticket Reply Closure Loop in Recued for support, helpdesk, closed loop, and state freshdesk ticket reply closure watcher. It includes 3 ready-to-run workflows and 1 related pack in one install.

You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.

Freshdesk ticket reply closure watcher

This recipe Background automation

Use “Freshdesk ticket reply closure watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.

freshdesksupporthelpdeskticket

by recued-core pinned v1

Reply to Freshdesk ticket with closure

Use “Reply to Freshdesk ticket with closure” in Recued. It carries out the named workflow using the connections and settings you choose.

freshdesksupporthelpdeskticket

by recued-core pinned v1

Freshdesk ticket review brief

Use “Freshdesk ticket review brief” in Recued. It provides a read-only AI-assisted review brief for one Freshdesk ticket.

freshdesksupporthelpdeskticket

by recued-core pinned v3

Freshdesk ticket reply closure watcher timeout

Background automation

Use “Freshdesk ticket reply closure watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.

freshdeskwatchertimeoutowner-review

by recued-core pinned v1

Freshdesk ticket reply closure watcher lifecycle review

Use “Freshdesk ticket reply closure watcher lifecycle review” in Recued. It carries out the named workflow using the connections and settings you choose.

freshdeskwatcherreviewclose

by recued-core pinned v1

View pack details, dependencies, and permissions →

How it works 122 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Data fetch

▼ shared_ticket_watches ?

▼

Process (121 steps)

■ now date_add

Add 0 days to

■ watch_rows filter

Filter by condition

■ watch_rows_for_connection filter

Filter by condition

■ watch_rows_with_ticket filter

Filter by condition

■ never_checked_watch_rows filter

Filter by condition

■ checked_watch_rows filter

Filter by condition

■ checked_watch_rows_oldest_first sort

Sort by value.last_checked_at

■ fair_watch_rows flatten

Flatten nested lists in

■ candidate_rows slice

Take a subset of

■ batch_count count

Count items in candidate rows

■ candidate_count count

Count items in watch rows with ticket

■ has_candidate compare

Check if candidate rows has data

■ has_connection compare

Check if setting freshdesk has data

■ skip_ticket_read any

Check if any of the conditions are true

■ batch_context_envelopes merge

Combine objects together

■ batch_contexts map

Extract from each item

■ ticket ?

skip: step.skip_ticket_read equal true

■ ticket_live_batch_context pick

Keep only specific fields from

■ ticket_batch_context_envelopes merge

Combine objects together

■ ticket_batch_contexts map

Extract from each item

■ live_status default

Apply default

■ live_status_live_batch_context pick

Keep only specific fields from

■ live_status_batch_context_envelopes merge

Combine objects together

■ live_status_batch_contexts map

Extract from each item

■ live_status_text lowercase

Convert item live status to lowercase

■ live_status_text_live_batch_context pick

Keep only specific fields from

■ live_status_text_batch_context_envelopes merge

Combine objects together

■ live_status_text_batch_contexts map

Extract from each item

■ closure_status compare

Check if item live status text is one of setting closure statuses

■ closure_status_live_batch_context pick

Keep only specific fields from

■ closure_status_batch_context_envelopes merge

Combine objects together

■ closure_status_batch_contexts map

Extract from each item

■ needs_owner_review compare

Check if item live status text is one of setting owner review statuses

■ needs_owner_review_live_batch_context pick

Keep only specific fields from

■ needs_owner_review_batch_context_envelopes merge

Combine objects together

■ needs_owner_review_batch_contexts map

Extract from each item

■ still_waiting compare

Check if item live status text is one of setting waiting statuses

■ still_waiting_live_batch_context pick

Keep only specific fields from

■ still_waiting_batch_context_envelopes merge

Combine objects together

■ still_waiting_batch_contexts map

Extract from each item

■ actionable_status any

Check if any of the conditions are true

■ actionable_status_live_batch_context pick

Keep only specific fields from

■ actionable_status_batch_context_envelopes merge

Combine objects together

■ actionable_status_batch_contexts map

Extract from each item

■ closed_status ternary

Apply ternary

■ closed_status_live_batch_context pick

Keep only specific fields from

■ closed_status_batch_context_envelopes merge

Combine objects together

■ closed_status_batch_contexts map

Extract from each item

■ owner_review_owner_action_text trim

Trim whitespace from setting owner review owner action

■ owner_review_owner_action_text_live_batch_context pick

Keep only specific fields from

■ owner_review_owner_action_text_batch_context_envelopes merge

Combine objects together

■ owner_review_owner_action_text_batch_contexts map

Extract from each item

■ closed_owner_action_text trim

Trim whitespace from setting closed owner action

■ closed_owner_action_text_live_batch_context pick

Keep only specific fields from

■ closed_owner_action_text_batch_context_envelopes merge

Combine objects together

■ closed_owner_action_text_batch_contexts map

Extract from each item

■ owner_action ternary

Apply ternary

■ owner_action_live_batch_context pick

Keep only specific fields from

■ owner_action_batch_context_envelopes merge

Combine objects together

■ owner_action_batch_contexts map

Extract from each item

■ skip_close any

Check if any of the conditions are true

■ skip_close_live_batch_context pick

Keep only specific fields from

■ skip_close_batch_context_envelopes merge

Combine objects together

■ skip_close_batch_contexts map

Extract from each item

■ closed_watch_key replace

Replace text in item watch key

■ closed_watch_key_live_batch_context pick

Keep only specific fields from

■ closed_watch_key_batch_context_envelopes merge

Combine objects together

■ closed_watch_key_batch_contexts map

Extract from each item

■ close_watch ?

skip: item.skip_close equal true

■ close_watch_live_batch_context pick

Keep only specific fields from

■ close_watch_batch_context_envelopes merge

Combine objects together

■ close_watch_batch_contexts map

Extract from each item

■ delete_closed_active_watch ?

skip: item.close_watch.ok not_equal true

■ delete_closed_active_watch_live_batch_context pick

Keep only specific fields from

■ delete_closed_active_watch_batch_context_envelopes merge

Combine objects together

■ delete_closed_active_watch_batch_contexts map

Extract from each item

■ notify_closed_enabled compare

Check if setting notify when closed equals true

■ notify_closed_enabled_live_batch_context pick

Keep only specific fields from

■ notify_closed_enabled_batch_context_envelopes merge

Combine objects together

■ notify_closed_enabled_batch_contexts map

Extract from each item

■ notify_review_enabled compare

Check if setting notify when owner review equals true

■ notify_review_enabled_live_batch_context pick

Keep only specific fields from

■ notify_review_enabled_batch_context_envelopes merge

Combine objects together

■ notify_review_enabled_batch_contexts map

Extract from each item

■ notify_enabled ternary

Apply ternary

■ notify_enabled_live_batch_context pick

Keep only specific fields from

■ notify_enabled_batch_context_envelopes merge

Combine objects together

■ notify_enabled_batch_contexts map

Extract from each item

■ notification_title_prefix trim

Trim whitespace from setting notification title prefix

■ notification_title_prefix_live_batch_context pick

Keep only specific fields from

■ notification_title_prefix_batch_context_envelopes merge

Combine objects together

■ notification_title_prefix_batch_contexts map

Extract from each item

■ notification_title concat

Combine text or lists together

■ notification_title_live_batch_context pick

Keep only specific fields from

■ notification_title_batch_context_envelopes merge

Combine objects together

■ notification_title_batch_contexts map

Extract from each item

■ notification_text concat

Combine text or lists together

■ notification_text_live_batch_context pick

Keep only specific fields from

■ notification_text_batch_context_envelopes merge

Combine objects together

■ notification_text_batch_contexts map

Extract from each item

■ should_notify all

Check if all conditions are true

■ should_notify_live_batch_context pick

Keep only specific fields from

■ should_notify_batch_context_envelopes merge

Combine objects together

■ should_notify_batch_contexts map

Extract from each item

■ notify_owner ?

skip: item.should_notify not_equal true

■ notify_owner_live_batch_context pick

Keep only specific fields from

■ notify_owner_batch_context_envelopes merge

Combine objects together

■ notify_owner_batch_contexts map

Extract from each item

■ refreshed_watch_value merge

Combine objects together

skip: item.delete_closed_active_watch.ok equal true

■ refreshed_watch_value_live_batch_context pick

Keep only specific fields from

■ refreshed_watch_value_batch_context_envelopes merge

Combine objects together

■ refreshed_watch_value_batch_contexts map

Extract from each item

■ refresh_active_watch ?

skip: item.delete_closed_active_watch.ok equal true

■ refresh_active_watch_live_batch_context pick

Keep only specific fields from

■ refresh_active_watch_batch_context_envelopes merge

Combine objects together

■ refresh_active_watch_batch_contexts map

Extract from each item

■ closed_batch_rows filter

Filter by condition

■ refreshed_batch_rows filter

Filter by condition

■ closed_batch_count count

Count items in closed batch rows

■ refreshed_batch_count count

Count items in refreshed batch rows

■ summary to_summary

Format results as a summary card

Settings 11 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

channels setting = in_app

freshdesk setting =

batch limit setting = 5

closure statuses setting = 4,5,resolved,closed

waiting statuses setting = 3,6,7,pending,waiting_on_customer,waiting_on_third_party

notify when closed setting = true

closed owner action setting = Ticket reached a Freshdesk closure status; no further Recued follow-up is open for this ticket.

owner review statuses setting = 2,open

notify when owner review setting = true

notification title prefix setting = Freshdesk ticket status

owner review owner action setting = Ticket is back in an agent-actionable Freshdesk status; review the latest ticket before replying again.

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Permissions it requires

Send notificationsRead your Freshdesk connection

Declared by the recipe — Recued grants these at install, where you review them before approving.

Data it touches

Warehousedata.shared

About

recued-core

Details

122 steps 11 configurable settings recipe_id: ticket-reply-closure-watcher-freshdesk

Freshdesk ticket reply closure watcher

Complete workflow

Trust & control

Permissions it requires

Data it touches

About

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