Use “Triage customer support inbox” in Recued. It provides a read-only reply desk queue.
Triage customer support inbox
Use “Triage customer support inbox” in Recued. It provides a read-only reply desk queue.
Complete workflow
Customer Support / Reply Desk
11 pinned recipes
Use Customer Support / Reply Desk in Recued for email, mail, outbox, and send class. It includes 9 ready-to-run workflows and 2 related packs in one install.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Use “Draft support reply from mail” in Recued. It provides a read-only selected-message reply workflow.
Use “Send support reply from mail” in Recued. Selected-message send workflow for the customer reply desk. Changes remain behind Recued's approval controls.
Use “Watch outbound follow-up replies” in Recued. Reactive reply-side of the outbound follow-up loop.
Use “Propose follow-up reply conversion options” in Recued. Neutral detection recipe for the outbound follow-up loop.
Use “Schedule an approved meeting hold” in Recued. It carries out the named workflow using the connections and settings you choose.
Show all 11 recipes
Use “Create an approved follow-up task” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Create an approved follow-up insight note” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Create an approved follow-up commitment” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Apply approved CRM deal update from reply” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Reap completed follow-up conversion proposals” in Recued. It carries out the named workflow using the connections and settings you choose.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Data fetch
candidate_messages
core.mail.email.list
List mail email
▼
Process (13 steps)
records
default
Apply default
candidate_rows
map
Extract from each item
candidate_count
count
Count items in candidate rows
classifications
core.ai.classify
AI classifies data into one of the given categories
skip: step.candidate_rows is_empty
classified_rows
default
Apply default
support_rows_all
filter
Filter by condition
support_rows
slice
Take a subset of
support_count
count
Count items in support rows all
shown_count
count
Count items in support rows
category_counts
group_by
Group by category
summary
to_summary
Format results as a summary card
support_table
to_table
Format results as a data table
category_table
to_table
Format results as a data table
▼
Output
summary
summary
table
support_table
table
category_table
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
folder
setting
=
INBOX
queue limit
setting
=
12
candidate limit
setting
=
30
business context
setting
=
sender mail instance
setting
=
Uses (2 operations)
Mail
List mail email
core.mail.email.list
AI models
AI classifies data into one of the given categories
core.ai.classify
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.
What it's allowed to do
Read
Mail
core.mail.email.list
read-only
Read
AI models
core.ai.classify
read-only