Use “Send support reply from mail” in Recued. Selected-message send workflow for the customer reply desk. Changes remain behind Recued's approval controls.
Send support reply from mail
Use “Send support reply from mail” in Recued. Selected-message send workflow for the customer reply desk. Changes remain behind Recued's approval controls.
Complete workflow
Customer Support / Reply Desk
11 pinned recipes
Use Customer Support / Reply Desk in Recued for email, mail, outbox, and send class. It includes 9 ready-to-run workflows and 2 related packs in one install.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Use “Triage customer support inbox” in Recued. It provides a read-only reply desk queue.
Use “Draft support reply from mail” in Recued. It provides a read-only selected-message reply workflow.
Use “Watch outbound follow-up replies” in Recued. Reactive reply-side of the outbound follow-up loop.
Use “Propose follow-up reply conversion options” in Recued. Neutral detection recipe for the outbound follow-up loop.
Use “Schedule an approved meeting hold” in Recued. It carries out the named workflow using the connections and settings you choose.
Show all 11 recipes
Use “Create an approved follow-up task” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Create an approved follow-up insight note” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Create an approved follow-up commitment” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Apply approved CRM deal update from reply” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Reap completed follow-up conversion proposals” in Recued. It carries out the named workflow using the connections and settings you choose.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Data fetch
message
?
▼
Process (36 steps)
defaults
defaults
Apply defaults
has_thread_id
compare
Check if thread id has data
thread
?
skip: step.has_thread_id not_equal true
thread_messages
default
Apply default
thread_body_reads
?
thread_messages_with_body
filter
Filter by condition
thread_body_segments
pluck
Extract result.body from each item
thread_body
join
Join items with "
---
"
single_body_read
?
skip: step.has_thread_id equal true
single_body
default
Apply default
body
ternary
Apply ternary
body_present
compare
Check if body has data
skip_empty
compare
Check if body present does not equal true
contact_context
?
skip: step.from_email is_empty
defaults_2
defaults
Apply defaults
contact_recent_subjects_text
join
Join items with " | "
protect
pii-protect
Apply pii-protect
classify
?
skip: step.skip_empty equal true
defaults_3
defaults
Apply defaults
skip_reply
any
Check if any of the conditions are true
draft
?
skip: step.skip_reply equal true
restore_draft
pii-restore
Apply pii-restore
skip: step.skip_reply equal true
send
?
skip: step.skip_reply equal true
fail: config.sender_mail_instance is_empty
skip_support_watch
any
Check if any of the conditions are true
thread_key_colon
replace
Replace text in thread id
thread_key_slash
replace
Replace text in thread key colon
thread_key_dot
replace
Replace text in thread key slash
thread_key_at
replace
Replace text in thread key dot
thread_key_space
replace
Replace text in thread key at
thread_key_left_angle
replace
Replace text in thread key space
thread_key_right_angle
replace
Replace text in thread key left angle
thread_key_plus
replace
Replace text in thread key right angle
thread_key_equals
replace
Replace text in thread key plus
thread_key_question
replace
Replace text in thread key equals
seed_support_response_watch
?
skip: step.skip_support_watch equal true
summary
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
tone
setting
=
concise_helpful
record id
setting
=
business context
setting
=
sender mail instance
setting
=
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.