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Support - Intercom

by recued-core v1 app_pack

API capability pack for bounded Intercom support, customer, ticket, and Help Center operations against https://api.intercom.io using Intercom API version 2.15. Enroll an intercom API connection as bearer auth or OAuth bearer auth; no credential is embedded in the manifest. The pack reads admins, teams, contacts, companies, conversations, tickets, tags, segments, data attributes, contact/company notes, and Help Center articles for daily support triage, and approval-gates customer/profile maintenance, notes, replies, assignment/open/close/snooze workflow actions, tagging, and ticket creation/update. It also bundles a scheduled conversation triage digest, an AI-assisted conversation/customer review brief, and approval-gated conversation reply workflow. The bundled recipes only use conversation.reply as a write. Deletes, redaction, archive/block/merge, subscription changes, article publishing, tag creation/deletion, admin away-mode changes, data-attribute writes, IP allowlist/admin settings, and arbitrary Intercom endpoints are intentionally not exposed.

What this pack installs

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

What it's allowed to do

Write Web APIs intercom external change
Read: admin.search · No approvalRead: admin.read · No approvalRead: team.search · No approvalRead: team.read · No approvalRead: contact.search · No approvalRead: contact.filter · No approvalRead: contact.read · No approvalRead: contact.find_external · No approvalRead: contact.note.search · No approvalRead: contact.company.search · No approvalRead: contact.tag.search · No approvalWrite: contact.create · Asks approvalWrite: contact.update · Asks approvalWrite: contact.note.create · Asks approvalWrite: contact.tag.attach · Asks approvalWrite: contact.tag.detach · Asks approvalRead: company.search · No approvalRead: company.read · No approvalRead: company.contact.search · No approvalRead: company.segment.search · No approvalRead: company.note.search · No approvalWrite: company.upsert · Asks approvalWrite: company.update · Asks approvalRead: conversation.search · No approvalRead: conversation.filter · No approvalRead: conversation.read · No approvalWrite: conversation.reply · Asks approvalWrite: conversation.manage · Asks approvalWrite: conversation.tag.attach · Asks approvalWrite: conversation.tag.detach · Asks approvalRead: ticket.filter · No approvalRead: ticket.read · No approvalWrite: ticket.create · Asks approvalWrite: ticket.reply · Asks approvalWrite: ticket.update · Asks approvalWrite: ticket.tag.attach · Asks approvalWrite: ticket.tag.detach · Asks approvalRead: article.search · No approvalRead: article.query · No approvalRead: article.read · No approvalRead: tag.search · No approvalRead: tag.read · No approvalRead: segment.search · No approvalRead: segment.read · No approvalRead: data_attribute.search · No approval

Data it touches

SurfacesWeb APIs
Warehousedata.articles

About

Tags

pack:intercomintercomsupporthelpdeskconversationsticketscontactscompaniesknowledge-basecustomer-serviceworkflowrecipeapiv3composition