Use “Reply to an Intercom conversation” in Recued. It runs the Intercom conversation reply workflow with approval before changes are made.

How it works 22 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (22 steps)

■ conversation_id trim

Trim whitespace from setting conversation id

■ admin_id trim

Trim whitespace from setting admin id

■ body trim

Trim whitespace from setting body

■ article_phrase trim

Trim whitespace from setting article phrase

■ has_conversation compare

Check if conversation id has data

■ has_admin compare

Check if admin id has data

■ has_body compare

Check if body has data

■ has_article_phrase compare

Check if article phrase has data

◆ conversation recued-core.intercom.conversation.read

Read conversation on intercom

◆ admins_raw recued-core.intercom.admin.search

Search admin on intercom

◆ workspace_tags_raw recued-core.intercom.tag.search

Search tag on intercom

◆ articles_raw recued-core.intercom.article.query

Query article on intercom

skip: step.has_article_phrase not_equal true

■ skip_reply any

Check if any of the conditions are true

◆ reply recued-core.intercom.conversation.reply

Reply conversation on intercom

skip: step.skip_reply equal true

■ defaults defaults

Apply defaults

■ admin_count count

Count items in admins

■ tag_count count

Count items in workspace tags

■ article_count count

Count items in articles

■ article_rows slice

Take a subset of

■ article_table to_table

Format results as a data table

■ skipped compare

Check if skip reply equals true

■ card to_summary

Format results as a summary card

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Output

summary card

table article_table

Settings 7 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

body setting =

admin id setting =

message type setting = comment

article phrase setting =

attachment urls setting =

conversation id setting =

skip notifications setting = false