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Support Inbox - Help Scout

by recued-core v1 app_pack

API capability pack for bounded Help Scout Inbox API v2 operations. Enroll a Help Scout OAuth2 bearer connection named helpscout for https://api.helpscout.net/v2. The pack reads inboxes, folders, conversations, conversation threads, customers, users, teams, tags, and conversation-volume reports, and bundles support workflows for inbox triage, conversation review, customer replies/internal notes, and conversation intake. Writes are approval-gated and limited to creating one conversation, adding one customer reply, or adding one internal note at a time. Deletes, attachment upload/download, tag mutation, custom-field replacement, workflow execution or updates, user provisioning, webhook mutation, Docs API, Beacon/chat APIs, mailbox/admin settings, exports, bulk mutation, and arbitrary Help Scout endpoints are intentionally not exposed. No credential is embedded in the manifest.

Trust & control

What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

What it's allowed to do

Write Web APIs helpscout external change
Read: mailbox.search · No approvalRead: mailbox.read · No approvalRead: folder.search · No approvalRead: conversation.search · No approvalRead: conversation.read · No approvalRead: conversation.thread.search · No approvalWrite: conversation.create · Asks approvalWrite: conversation.reply.create · Asks approvalWrite: conversation.note.create · Asks approvalRead: customer.search · No approvalRead: customer.read · No approvalRead: user.current · No approvalRead: user.search · No approvalRead: user.read · No approvalRead: team.search · No approvalRead: team.member.search · No approvalRead: tag.search · No approvalRead: report.conversations.overall · No approval

Data it touches

SurfacesWeb APIs

About

Tags

pack:helpscouthelpscoutsupporthelpdeskinboxconversationscustomerscustomer-serviceapiv3composition