Use “Reply to a Help Scout conversation” in Recued. It runs the Help Scout reply workflow with approval before changes are made.

How it works 13 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (13 steps)

■ reply_text trim

Trim whitespace from setting body text

■ has_body compare

Check if reply text has data

◆ conversation recued-core.helpscout.conversation.read

Read conversation on helpscout

◆ threads recued-core.helpscout.conversation.thread.search

Search conversation thread on helpscout

■ has_customer_id compare

Check if conversation result primaryCustomer id has data

■ skip_public_reply any

Check if any of the conditions are true

■ skip_internal_note any

Check if any of the conditions are true

◆ public_reply_created recued-core.helpscout.conversation.reply.create

Create conversation reply on helpscout

skip: step.skip_public_reply equal true

◆ internal_note recued-core.helpscout.conversation.note.create

Create conversation note on helpscout

skip: step.skip_internal_note equal true

■ thread_count count

Count items in threads result

■ created_thread ternary

Apply ternary

■ skipped all

Check if all conditions are true

■ card to_summary

Format results as a summary card

▼

Output

summary card

Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

draft setting = false

body text setting =

public reply setting = true

conversation id setting = [object Object]