Create a Help Scout conversation intake
Use “Create a Help Scout conversation intake” in Recued. It runs the Help Scout conversation intake workflow with approval before changes are made.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (13 steps)
subject_text
trim
Trim whitespace from setting subject
customer_email_text
trim
Trim whitespace from setting customer email
thread_text
trim
Trim whitespace from setting body text
has_subject
compare
Check if subject text has data
has_email
compare
Check if customer email text has data
has_body
compare
Check if thread text has data
mailbox
recued-core.helpscout.mailbox.read
Read mailbox on helpscout
folders
recued-core.helpscout.folder.search
Search folder on helpscout
folder_count
count
Count items in folders result
skip_create
any
Check if any of the conditions are true
created_conversation
recued-core.helpscout.conversation.create
Create conversation on helpscout
skip: step.skip_create equal true
skipped
compare
Check if skip create equals true
card
to_summary
Format results as a summary card
▼
Output
summary
card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
tags
setting
=
recued
status
setting
=
active
subject
setting
=
body text
setting
=
auto reply
setting
=
false
mailbox id
setting
=
[object Object]
thread type
setting
=
customer
customer email
setting
=
conversation type
setting
=
email
Uses (3 operations)
Pack operation
Read mailbox on helpscout
recued-core.helpscout.mailbox.read
Pack operation
Search folder on helpscout
recued-core.helpscout.folder.search
Pack operation
Create conversation on helpscout
recued-core.helpscout.conversation.create
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.