Use “Zendesk ticket review brief” in Recued. It provides a read-only review brief for one Zendesk ticket.
Zendesk ticket review brief
Use “Zendesk ticket review brief” in Recued. It provides a read-only review brief for one Zendesk ticket.
Complete workflow
Zendesk Ticket Reply Closure Loop
5 pinned recipes
Use Zendesk Ticket Reply Closure Loop in Recued for support, closed loop, state zendesk ticket reply closure watcher, and solo. It includes 3 ready-to-run workflows and 1 related pack in one install.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Use “Send Zendesk ticket reply with closure” in Recued. It carries out the named workflow using the connections and settings you choose.
Use “Zendesk ticket reply closure watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.
Use “Zendesk ticket reply closure watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.
Use “Zendesk ticket reply closure watcher lifecycle review” in Recued. It carries out the named workflow using the connections and settings you choose.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (13 steps)
ticket
recued-core.zendesk.ticket.read
Read ticket on zendesk
comments_raw
recued-core.zendesk.ticket.comments.list
List ticket comments on zendesk
audits_raw
recued-core.zendesk.ticket.audit.list
List ticket audit on zendesk
metrics
recued-core.zendesk.ticket.metrics.read
Read ticket metrics on zendesk
defaults
defaults
Apply defaults
comment_rows
slice
Take a subset of
audit_rows
slice
Take a subset of
comment_count
count
Count items in comments
audit_count
count
Count items in audits
summarize
core.ai.summarize
AI generates a concise summary
comment_table
to_table
Format results as a data table
audit_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
▼
Output
summary
card
table
comment_table
table
audit_table
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
focus
setting
=
Summarize the customer ask, current ticket status, SLA or response risk, important history, owner expectations, blockers, and the next concrete response.
row limit
setting
=
25
ticket id
setting
=
[object Object]
max length
setting
=
900
Uses (5 operations)
Pack operation
Read ticket on zendesk
recued-core.zendesk.ticket.read
Pack operation
List ticket comments on zendesk
recued-core.zendesk.ticket.comments.list
Pack operation
List ticket audit on zendesk
recued-core.zendesk.ticket.audit.list
Pack operation
Read ticket metrics on zendesk
recued-core.zendesk.ticket.metrics.read
AI models
AI generates a concise summary
core.ai.summarize
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.
Permissions it requires
Declared by the recipe — Recued grants these at install, where you review them before approving.What it's allowed to do
Read
AI models
core.ai.summarize
read-only
4 more aren't listed here. You'll see them at install.