Use “Send Zendesk ticket reply with closure” in Recued. It carries out the named workflow using the connections and settings you choose.
Send Zendesk ticket reply with closure
Use “Send Zendesk ticket reply with closure” in Recued. It carries out the named workflow using the connections and settings you choose.
Complete workflow
Zendesk Ticket Reply Closure Loop
5 pinned recipes
Use Zendesk Ticket Reply Closure Loop in Recued for support, closed loop, state zendesk ticket reply closure watcher, and solo. It includes 3 ready-to-run workflows and 1 related pack in one install.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Use “Zendesk ticket reply closure watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.
Use “Zendesk ticket review brief” in Recued. It provides a read-only review brief for one Zendesk ticket.
Use “Zendesk ticket reply closure watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.
Use “Zendesk ticket reply closure watcher lifecycle review” in Recued. It carries out the named workflow using the connections and settings you choose.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (35 steps)
ticket_id_value
trim
Trim whitespace from setting ticket id
reply_text
trim
Trim whitespace from setting reply body
status_value
trim
Trim whitespace from setting status after reply
reason_text
trim
Trim whitespace from setting reason
has_reply
compare
Check if reply text has data
has_status
compare
Check if status value has data
ticket
recued-core.zendesk.ticket.read
Read ticket on zendesk
skip_status_reply
any
Check if any of the conditions are true
skip_reply_only
any
Check if any of the conditions are true
reply_with_status
recued-core.zendesk.ticket.update
Update ticket on zendesk
skip: step.skip_status_reply equal true
reply_only
recued-core.zendesk.ticket.update
Update ticket on zendesk
skip: step.skip_reply_only equal true
updated_ticket
ternary
Apply ternary
updated_ticket_id
default
Apply default
has_updated_ticket
compare
Check if updated ticket id has data
requested_status
default
Apply default
requested_status_norm
lowercase
Convert requested status to lowercase
previous_status_norm
lowercase
Convert ticket result status to lowercase
replied_at
date_add
Add 0 days to
ticket_key_seed
default
Apply default
raw_ticket_key
join
Join items with ":"
ticket_key_colon
replace
Replace text in raw ticket key
ticket_key_slash
replace
Replace text in ticket key colon
ticket_key_dot
replace
Replace text in ticket key slash
ticket_key_at
replace
Replace text in ticket key dot
ticket_key_space
replace
Replace text in ticket key at
ticket_key_left_angle
replace
Replace text in ticket key space
ticket_key_right_angle
replace
Replace text in ticket key left angle
ticket_key_plus
replace
Replace text in ticket key right angle
ticket_key_equals
replace
Replace text in ticket key plus
ticket_key_question
replace
Replace text in ticket key equals
skip_closure_seed
any
Check if any of the conditions are true
closure_timeout_at
date_add
Add setting no response timeout days days to
seed_zendesk_reply_closure_watch
core.storage.shared.write
Write storage shared
skip: step.skip_closure_seed equal true
skipped
compare
Check if has reply does not equal true
card
to_summary
Format results as a summary card
▼
Output
summary
card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
reason
setting
=
ticket id
setting
=
reply body
setting
=
status after reply
setting
=
pending
no response timeout days
setting
=
30
Uses (3 operations)
Pack operation
Read ticket on zendesk
recued-core.zendesk.ticket.read
Pack operation
Update ticket on zendesk
recued-core.zendesk.ticket.update
Shared store
Write storage shared
core.storage.shared.write
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.
Permissions it requires
Declared by the recipe — Recued grants these at install, where you review them before approving.What it's allowed to do
Write
Shared store
core.storage.shared.write
external change
2 more aren't listed here. You'll see them at install.