Use “Register a serving counter” in Recued. Adds one position that can take people off the line. Its name is the exact text written onto a ticket when it calls the next number.

Use “Serving positions on the floor” in Recued. Lists every position with what it serves and whether it is open, and gives each row the actions that operate on it — the only way to reach a position without already knowing its id.

Use “One number, in full” in Recued. Opens a single ticket — its number, its place in the line, everything the visitor told you, and every timestamp — with the actions that move it. This is the screen that settles “I was here before them”.

Use “Open or close a serving counter” in Recued. Both directions live here, so a counter you close at lunch is one you can open again.

Use “Turn new form submissions into queue numbers” in Recued. Reads the submissions your Reception form has taken but not yet placed, routes each to the service type its answer names, and issues one ticket per person. Re-running is safe — a person already in line converges on the number they already hold.

Use “Give someone a number” in Recued. Puts one person in a line without them filling in the form — the walk-in at the counter, the caller on the phone, the name your assistant was just given. Answers with the number and how many are ahead of them.

Use “Your place in the line” in Recued. It is the viewback page behind the link on a visitor's receipt, and it reads only — the number that was issued, how many are still ahead, and which counter has been called. It can be refreshed as often as they like.

Use “The line for one service type” in Recued. Shows who is waiting in a queue's current session, who is at which counter right now, and gives every row the actions that move it.

Use “Call the next number” in Recued. Takes the person who has waited longest in one service type and puts them at your counter. Two positions pressing it at the same instant cannot both take the same person — the second gets a conflict and calls again.

Use “Finish serving a number” in Recued. Closes one ticket as served and stamps when. It stays in the session so the day's line can be read back.

Use “Pass a number that did not turn up” in Recued. Marks one ticket skipped rather than deleting it, so a no-show stays visible and can be recalled if they reappear.

Use “Put a passed number back in line” in Recued. Returns a skipped ticket to waiting and clears the counter it was called to. Its original join time is untouched, so it goes back to the place it had earned, not to the end.