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Reply to Front conversation with reopen watch

by recued-core v3 26 views

Use “Reply to Front conversation with reopen watch” in Recued. It carries out the named workflow using the connections and settings you choose.

Complete workflow

Use Front Conversation Reply Reopen Loop in Recued for support, shared inbox, closed loop, and state front conversation reply reopen watcher. It includes 3 ready-to-run workflows and 1 related pack in one install.

You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.

Use “Front conversation reply reopen watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.

frontsupportshared-inboxconversation
by recued-core pinned v3

Use “Front conversation reply reopen watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.

frontwatchertimeoutowner-review
by recued-core pinned v2
View pack details, dependencies, and permissions →
How it works 30 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (30 steps)
■ conversation_id_value trim
Trim whitespace from setting conversation id
■ reply_text trim
Trim whitespace from setting reply body
■ reason_text trim
Trim whitespace from setting reason
■ has_reply compare
Check if reply text has data
◆ conversation recued-core.front.conversation.read
Read conversation on front
◆ events_before_raw recued-core.front.conversation.event.search
Search conversation event on front
■ events_before default
Apply default
■ defaults defaults
Apply defaults
■ skip_public_reply compare
Check if has reply does not equal true
◆ public_reply recued-core.front.conversation.reply
Reply conversation on front
skip: step.skip_public_reply equal true
■ defaults_2 defaults
Apply defaults
■ has_replied_conversation compare
Check if replied conversation id has data
■ replied_at date_add
Add 0 days to
■ conversation_key_seed default
Apply default
■ raw_conversation_key join
Join items with ":"
■ conversation_key_colon replace
Replace text in raw conversation key
■ conversation_key_slash replace
Replace text in conversation key colon
■ conversation_key_dot replace
Replace text in conversation key slash
■ conversation_key_at replace
Replace text in conversation key dot
■ conversation_key_space replace
Replace text in conversation key at
■ conversation_key_left_angle replace
Replace text in conversation key space
■ conversation_key_right_angle replace
Replace text in conversation key left angle
■ conversation_key_plus replace
Replace text in conversation key right angle
■ conversation_key_equals replace
Replace text in conversation key plus
■ conversation_key_question replace
Replace text in conversation key equals
■ skip_reopen_seed any
Check if any of the conditions are true
■ closure_timeout_at date_add
Add setting no response timeout days days to
◆ seed_front_reopen_watch core.storage.shared.write
Write storage shared
skip: step.skip_reopen_seed equal true
■ skipped compare
Check if skip public reply equals true
■ card to_summary
Format results as a summary card
▼
Output
summary card
json seed_front_reopen_watch
Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

reason setting =
reply body setting =
conversation id setting =
no response timeout days setting = 30

Uses (4 operations)

Pack operation Read conversation on front recued-core.front.conversation.read
Pack operation Search conversation event on front recued-core.front.conversation.event.search
Pack operation Reply conversation on front recued-core.front.conversation.reply
Shared store Write storage shared core.storage.shared.write

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Permissions it requires

Read your Front connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

What it's allowed to do

Write Shared store core.storage.shared.write external change

3 more aren't listed here. You'll see them at install.

Data it touches

SurfacesShared store
Warehousedata.shared

About

Tags

front frontsupportshared-inboxconversationreplyapprovalcustomer-servicereopen-watchclosed-loopstate:front-conversation-reply-reopen-watcherpack:front-conversation-reply-reopen

Details

30 steps 4 configurable settings recipe_id: reply-conversation-with-reopen-watch-front