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Front conversation investigation brief

by recued-core v3 33 views

Use “Front conversation investigation brief” in Recued. It provides a read-only AI-assisted brief for one Front conversation.

Complete workflow

Use Front Conversation Reply Reopen Loop in Recued for support, shared inbox, closed loop, and state front conversation reply reopen watcher. It includes 3 ready-to-run workflows and 1 related pack in one install.

You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.

Use “Front conversation investigation brief” in Recued. It provides a read-only AI-assisted brief for one Front conversation.

frontconversationsupportcustomer-service
by recued-core pinned v3

Use “Front conversation reply reopen watcher” in Recued. It checks saved items on a schedule and updates them when the connected service reports a final status.

frontsupportshared-inboxconversation
by recued-core pinned v3

Use “Front conversation reply reopen watcher timeout” in Recued. Low-frequency timeout role for the connected service. It moves a limited batch of expired rows from active to timedout, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.

frontwatchertimeoutowner-review
by recued-core pinned v2
View pack details, dependencies, and permissions →
How it works 15 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (15 steps)
◆ conversation recued-core.front.conversation.read
Read conversation on front
◆ messages_raw recued-core.front.conversation.message.search
Search conversation message on front
◆ comments_raw recued-core.front.conversation.comment.search
Search conversation comment on front
◆ events_raw recued-core.front.conversation.event.search
Search conversation event on front
◆ followers_raw recued-core.front.conversation.follower.search
Search conversation follower on front
■ defaults defaults
Apply defaults
■ message_count count
Count items in messages
■ comment_count count
Count items in comments
■ event_count count
Count items in events
■ message_rows slice
Take a subset of
■ comment_rows slice
Take a subset of
✦ summarize core.ai.summarize
AI generates a concise summary
■ message_table to_table
Format results as a data table
■ comment_table to_table
Format results as a data table
■ card to_summary
Format results as a summary card
▼
Output
summary card
table message_table
table comment_table
Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

focus setting = Summarize this Front conversation for a support operator: customer request, latest state, blockers, customer sentiment, facts to verify, suggested next reply, and any internal follow-ups. Do not invent facts outside the Front data.
row limit setting = 25
max length setting = 900
conversation id setting = [object Object]

Uses (6 operations)

Pack operation Read conversation on front recued-core.front.conversation.read
Pack operation Search conversation message on front recued-core.front.conversation.message.search
Pack operation Search conversation comment on front recued-core.front.conversation.comment.search
Pack operation Search conversation event on front recued-core.front.conversation.event.search
Pack operation Search conversation follower on front recued-core.front.conversation.follower.search
AI models AI generates a concise summary core.ai.summarize

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Permissions it requires

Read your Front connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

What it's allowed to do

Read AI models core.ai.summarize read-only

5 more aren't listed here. You'll see them at install.

Data it touches

SurfacesAI models

About

Tags

front frontconversationsupportcustomer-servicesummaryai-summaryshared-inboxpack:front

Details

15 steps 4 configurable settings recipe_id: conversation-investigation-brief-front