Workflow origin for the Help Scout conversation reply closure loop. It reads one conversation and thread page, creates exactly one owner-provided customer-visible reply through recued-core.helpscout.conversation.reply.create, sets a user-configured Help Scout status in that same reply call, and when the reply succeeds it seeds durable data.shared closure state for helpscout-conversation-reply-closure-watcher. It uses user-configured deterministic copy rather than AI and does not create conversations, create internal notes, mutate tags or custom fields, run Help Scout Workflows, change mailbox/admin settings, create or edit webhooks, delete records, upload attachments, bulk mutate, or call arbitrary Help Scout endpoints.

Scheduled adopter for Help Scout conversation reply closure rows seeded by reply-helpscout-conversation-with-closure. It lists only Recued-originated public-reply watches, re-reads a bounded batch of conversation from Help Scout, and closes or flags the shared row when Help Scout reports a configured closure or owner-actionable status. It can notify the owner on closure or customer-return states, but it never updates conversations, replies to customers, creates internal notes, creates or edits Help Scout Workflows, changes mailbox/admin settings, creates webhooks, deletes records, bulk mutates, or calls arbitrary Help Scout endpoints.

Read-only AI-assisted review brief for one Help Scout conversation. It reads the conversation, its thread history, primary customer profile, and team context through recued-core.helpscout, then summarizes customer ask, latest state, sentiment, support risk, and next response. It never replies, notes, updates tags or custom fields, mutates users or inbox settings, downloads attachments, deletes, bulk-mutates, runs workflows, or calls arbitrary Help Scout endpoints.

Low-frequency timeout role for recued-core/helpscout-conversation-reply-closure. It moves a bounded batch of expired rows from active to timed_out, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.

Owner-visible list/close role for recued-core/helpscout-conversation-reply-closure. It lists bounded active, timed-out, and closed rows. Supplying a timed-out or closed key deletes only that exact terminal row; active watches cannot be deleted here.