Owner-visible list/close role for recued-core/helpscout-conversation-reply-closure. It lists bounded active, timed-out, and closed rows. Supplying a timed-out or closed key deletes only that exact terminal row; active watches cannot be deleted here.
Help Scout conversation reply closure watcher lifecycle review
Owner-visible list/close role for recued-core/helpscout-conversation-reply-closure. It lists bounded active, timed-out, and closed rows. Supplying a timed-out or closed key deletes only that exact terminal row; active watches cannot be deleted here.
Complete workflow
Help Scout Conversation Reply Closure Loop
5 pinned recipes
Workflow pack for Recued-sent Help Scout public replies. It composes the Help Scout capability pack with a closure ledger: send one public conversation reply through the existing Help Scout approval gate, set a configured Help Scout status such as pending in the same reply, persist only the connection/conversation reply-watch linkage in data.shared, and let a scheduled watcher re-read that exact conversation until Help Scout reports closed/spam or an owner-actionable status such as active/open. This pack does not replace Help Scout Workflows, manual workflows, inbox rules, mailbox/admin settings, webhook automation, native notifications, or helpdesk queue rules; it adds Recued-visible closure state for conversations Recued replied to.
You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.
Workflow origin for the Help Scout conversation reply closure loop. It reads one conversation and thread page, creates exactly one owner-provided customer-visible reply through recued-core.helpscout.conversation.reply.create, sets a user-configured Help Scout status in that same reply call, and when the reply succeeds it seeds durable data.shared closure state for helpscout-conversation-reply-closure-watcher. It uses user-configured deterministic copy rather than AI and does not create conversations, create internal notes, mutate tags or custom fields, run Help Scout Workflows, change mailbox/admin settings, create or edit webhooks, delete records, upload attachments, bulk mutate, or call arbitrary Help Scout endpoints.
Scheduled adopter for Help Scout conversation reply closure rows seeded by reply-helpscout-conversation-with-closure. It lists only Recued-originated public-reply watches, re-reads a bounded batch of conversation from Help Scout, and closes or flags the shared row when Help Scout reports a configured closure or owner-actionable status. It can notify the owner on closure or customer-return states, but it never updates conversations, replies to customers, creates internal notes, creates or edits Help Scout Workflows, changes mailbox/admin settings, creates webhooks, deletes records, bulk mutates, or calls arbitrary Help Scout endpoints.
Read-only AI-assisted review brief for one Help Scout conversation. It reads the conversation, its thread history, primary customer profile, and team context through recued-core.helpscout, then summarizes customer ask, latest state, sentiment, support risk, and next response. It never replies, notes, updates tags or custom fields, mutates users or inbox settings, downloads attachments, deletes, bulk-mutates, runs workflows, or calls arbitrary Help Scout endpoints.
Low-frequency timeout role for recued-core/helpscout-conversation-reply-closure. It moves a bounded batch of expired rows from active to timed_out, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Data fetch
active_rows
?
timed_out_rows
?
closed_rows
?
▼
Process (10 steps)
close_key
trim
Trim whitespace from setting close key
close_is_timed_out
starts_with
Check if close key starts with data.shared.recipe.recued-core_helpscout-conversation-reply-closure.timed_out.
close_is_closed
starts_with
Check if close key starts with data.shared.recipe.recued-core_helpscout-conversation-reply-closure.closed.
close_allowed
any
Check if any of the conditions are true
close_terminal_row
?
skip: step.close_allowed not_equal true
lifecycle_rows
flatten
Flatten nested lists in
shown_rows
slice
Take a subset of
row_count
count
Count items in lifecycle rows
table
to_table
Format results as a data table
summary
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
close key
setting
=
row limit
setting
=
50
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.