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Intercom conversation reply closure watcher

by recued-core v1

Scheduled adopter for Intercom conversation reply closure rows seeded by reply-intercom-conversation-with-closure-watch. It lists only Recued-originated public-reply watches, re-reads a bounded batch of Intercom conversation, and closes or flags the shared row when Intercom reports configured closure state or customer-waiting owner-review state after the Recued reply. It can notify the owner on closure or owner-actionable customer-return states, but it never replies, adds notes, closes, reopens, snoozes, assigns, tags, mutates contacts or companies, creates or updates tickets, configures Intercom Workflows or Rules, creates webhooks, deletes records, bulk mutates, or calls arbitrary Intercom endpoints.

Complete workflow

Intercom Conversation Reply Closure Loop 4 pinned recipes

Workflow pack for Recued-sent Intercom customer replies. It composes the Intercom capability pack with a closure ledger: send one public admin comment through the existing Intercom approval gate, persist only the connection/conversation reply-watch linkage in data.shared, and let a scheduled watcher re-read that exact conversation until Intercom reports a configured closure state or a customer-waiting owner-review signal after the Recued reply. This pack does not replace Intercom Workflows, Rules, snooze/reopen/close automation, assignment/routing, SLAs, native notifications, webhooks, or teammate workflows; it adds Recued-visible closure state for conversations Recued replied to.

You are viewing one recipe in this workflow. Installing it opens the complete pack so its other recipes and background automations arrive together.

Intercom conversation reply closure watcher
This recipe Background automation

Scheduled adopter for Intercom conversation reply closure rows seeded by reply-intercom-conversation-with-closure-watch. It lists only Recued-originated public-reply watches, re-reads a bounded batch of Intercom conversation, and closes or flags the shared row when Intercom reports configured closure state or customer-waiting owner-review state after the Recued reply. It can notify the owner on closure or owner-actionable customer-return states, but it never replies, adds notes, closes, reopens, snoozes, assigns, tags, mutates contacts or companies, creates or updates tickets, configures Intercom Workflows or Rules, creates webhooks, deletes records, bulk mutates, or calls arbitrary Intercom endpoints.

intercomsupportconversationreply
by recued-core pinned v1
Reply to Intercom conversation with closure watch

Workflow origin for the Intercom conversation reply closure loop. It reads one conversation, sends exactly one owner-provided customer-visible admin comment through recued-core.intercom.conversation.reply, and when the approved reply succeeds it seeds durable data.shared closure state for intercom-conversation-reply-closure-watcher. It uses user-configured deterministic copy rather than AI and does not add internal notes, close, reopen, snooze, assign, tag, mutate contacts or companies, create or update tickets, configure Intercom Workflows or Rules, create webhooks, delete records, bulk mutate, or call arbitrary Intercom endpoints.

intercomsupportconversationreply
by recued-core pinned v1
Intercom conversation reply closure watcher timeout
Background automation

Low-frequency timeout role for recued-core/intercom-conversation-reply-closure. It moves a bounded batch of expired rows from active to timed_out, deletes the active copy only after the durable timeout write succeeds, and notifies the owner once per batch.

intercomwatchertimeoutowner-review
by recued-core pinned v1
Intercom conversation reply closure watcher lifecycle review

Owner-visible list/close role for recued-core/intercom-conversation-reply-closure. It lists bounded active, timed-out, and closed rows. Supplying a timed-out or closed key deletes only that exact terminal row; active watches cannot be deleted here.

intercomwatcherreviewclose
by recued-core pinned v1
View pack details, dependencies, and permissions →
How it works 150 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Data fetch
▼ shared_conversation_watches ?
▼
Process (149 steps)
■ now date_add
Add 0 days to
■ watch_rows filter
Filter by condition
■ watch_rows_for_connection filter
Filter by condition
■ watch_rows_with_conversation filter
Filter by condition
■ never_checked_watch_rows filter
Filter by condition
■ checked_watch_rows filter
Filter by condition
■ checked_watch_rows_oldest_first sort
Sort by value.last_checked_at
■ fair_watch_rows flatten
Flatten nested lists in
■ candidate_rows slice
Take a subset of
■ batch_count count
Count items in candidate rows
■ candidate_count count
Count items in watch rows with conversation
■ has_candidate compare
Check if candidate rows has data
■ has_connection compare
Check if setting intercom has data
■ skip_conversation_read any
Check if any of the conditions are true
■ batch_context_envelopes merge
Combine objects together
■ batch_contexts map
Extract from each item
■ conversation ?
skip: step.skip_conversation_read equal true
■ conversation_live_batch_context pick
Keep only specific fields from
■ conversation_batch_context_envelopes merge
Combine objects together
■ conversation_batch_contexts map
Extract from each item
■ live_state default
Apply default
■ live_state_live_batch_context pick
Keep only specific fields from
■ live_state_batch_context_envelopes merge
Combine objects together
■ live_state_batch_contexts map
Extract from each item
■ live_state_text lowercase
Convert item live state to lowercase
■ live_state_text_live_batch_context pick
Keep only specific fields from
■ live_state_text_batch_context_envelopes merge
Combine objects together
■ live_state_text_batch_contexts map
Extract from each item
■ live_open default
Apply default
■ live_open_live_batch_context pick
Keep only specific fields from
■ live_open_batch_context_envelopes merge
Combine objects together
■ live_open_batch_contexts map
Extract from each item
■ live_waiting_since default
Apply default
■ live_waiting_since_live_batch_context pick
Keep only specific fields from
■ live_waiting_since_batch_context_envelopes merge
Combine objects together
■ live_waiting_since_batch_contexts map
Extract from each item
■ waiting_since_changed compare
Check if item live waiting since does not equal item watch value replied waiting since
■ waiting_since_changed_live_batch_context pick
Keep only specific fields from
■ waiting_since_changed_batch_context_envelopes merge
Combine objects together
■ waiting_since_changed_batch_contexts map
Extract from each item
■ has_live_waiting_since compare
Check if item live waiting since has data
■ has_live_waiting_since_live_batch_context pick
Keep only specific fields from
■ has_live_waiting_since_batch_context_envelopes merge
Combine objects together
■ has_live_waiting_since_batch_contexts map
Extract from each item
■ closure_state compare
Check if item live state text is one of setting closure states
■ closure_state_live_batch_context pick
Keep only specific fields from
■ closure_state_batch_context_envelopes merge
Combine objects together
■ closure_state_batch_contexts map
Extract from each item
■ closed_by_open_flag compare
Check if item live open equals false
■ closed_by_open_flag_live_batch_context pick
Keep only specific fields from
■ closed_by_open_flag_batch_context_envelopes merge
Combine objects together
■ closed_by_open_flag_batch_contexts map
Extract from each item
■ closure_signal any
Check if any of the conditions are true
■ closure_signal_live_batch_context pick
Keep only specific fields from
■ closure_signal_batch_context_envelopes merge
Combine objects together
■ closure_signal_batch_contexts map
Extract from each item
■ owner_review_state compare
Check if item live state text is one of setting owner review states
■ owner_review_state_live_batch_context pick
Keep only specific fields from
■ owner_review_state_batch_context_envelopes merge
Combine objects together
■ owner_review_state_batch_contexts map
Extract from each item
■ needs_owner_review all
Check if all conditions are true
■ needs_owner_review_live_batch_context pick
Keep only specific fields from
■ needs_owner_review_batch_context_envelopes merge
Combine objects together
■ needs_owner_review_batch_contexts map
Extract from each item
■ still_waiting_state compare
Check if item live state text is one of setting waiting states
■ still_waiting_state_live_batch_context pick
Keep only specific fields from
■ still_waiting_state_batch_context_envelopes merge
Combine objects together
■ still_waiting_state_batch_contexts map
Extract from each item
■ actionable_status any
Check if any of the conditions are true
■ actionable_status_live_batch_context pick
Keep only specific fields from
■ actionable_status_batch_context_envelopes merge
Combine objects together
■ actionable_status_batch_contexts map
Extract from each item
■ closed_status ternary
Apply ternary
■ closed_status_live_batch_context pick
Keep only specific fields from
■ closed_status_batch_context_envelopes merge
Combine objects together
■ closed_status_batch_contexts map
Extract from each item
■ owner_review_owner_action_text trim
Trim whitespace from setting owner review owner action
■ owner_review_owner_action_text_live_batch_context pick
Keep only specific fields from
■ owner_review_owner_action_text_batch_context_envelopes merge
Combine objects together
■ owner_review_owner_action_text_batch_contexts map
Extract from each item
■ closed_owner_action_text trim
Trim whitespace from setting closed owner action
■ closed_owner_action_text_live_batch_context pick
Keep only specific fields from
■ closed_owner_action_text_batch_context_envelopes merge
Combine objects together
■ closed_owner_action_text_batch_contexts map
Extract from each item
■ owner_action ternary
Apply ternary
■ owner_action_live_batch_context pick
Keep only specific fields from
■ owner_action_batch_context_envelopes merge
Combine objects together
■ owner_action_batch_contexts map
Extract from each item
■ skip_close any
Check if any of the conditions are true
■ skip_close_live_batch_context pick
Keep only specific fields from
■ skip_close_batch_context_envelopes merge
Combine objects together
■ skip_close_batch_contexts map
Extract from each item
■ closed_watch_key replace
Replace text in item watch key
■ closed_watch_key_live_batch_context pick
Keep only specific fields from
■ closed_watch_key_batch_context_envelopes merge
Combine objects together
■ closed_watch_key_batch_contexts map
Extract from each item
■ close_watch ?
skip: item.skip_close equal true
■ close_watch_live_batch_context pick
Keep only specific fields from
■ close_watch_batch_context_envelopes merge
Combine objects together
■ close_watch_batch_contexts map
Extract from each item
■ delete_closed_active_watch ?
skip: item.close_watch.ok not_equal true
■ delete_closed_active_watch_live_batch_context pick
Keep only specific fields from
■ delete_closed_active_watch_batch_context_envelopes merge
Combine objects together
■ delete_closed_active_watch_batch_contexts map
Extract from each item
■ notify_closed_enabled compare
Check if setting notify when closed equals true
■ notify_closed_enabled_live_batch_context pick
Keep only specific fields from
■ notify_closed_enabled_batch_context_envelopes merge
Combine objects together
■ notify_closed_enabled_batch_contexts map
Extract from each item
■ notify_review_enabled compare
Check if setting notify when owner review equals true
■ notify_review_enabled_live_batch_context pick
Keep only specific fields from
■ notify_review_enabled_batch_context_envelopes merge
Combine objects together
■ notify_review_enabled_batch_contexts map
Extract from each item
■ notify_enabled ternary
Apply ternary
■ notify_enabled_live_batch_context pick
Keep only specific fields from
■ notify_enabled_batch_context_envelopes merge
Combine objects together
■ notify_enabled_batch_contexts map
Extract from each item
■ notification_title_prefix_text trim
Trim whitespace from setting notification title prefix
■ notification_title_prefix_text_live_batch_context pick
Keep only specific fields from
■ notification_title_prefix_text_batch_context_envelopes merge
Combine objects together
■ notification_title_prefix_text_batch_contexts map
Extract from each item
■ notification_title concat
Combine text or lists together
■ notification_title_live_batch_context pick
Keep only specific fields from
■ notification_title_batch_context_envelopes merge
Combine objects together
■ notification_title_batch_contexts map
Extract from each item
■ notification_text concat
Combine text or lists together
■ notification_text_live_batch_context pick
Keep only specific fields from
■ notification_text_batch_context_envelopes merge
Combine objects together
■ notification_text_batch_contexts map
Extract from each item
■ should_notify all
Check if all conditions are true
■ should_notify_live_batch_context pick
Keep only specific fields from
■ should_notify_batch_context_envelopes merge
Combine objects together
■ should_notify_batch_contexts map
Extract from each item
■ notify_owner ?
skip: item.should_notify not_equal true
■ notify_owner_live_batch_context pick
Keep only specific fields from
■ notify_owner_batch_context_envelopes merge
Combine objects together
■ notify_owner_batch_contexts map
Extract from each item
■ refreshed_watch_value merge
Combine objects together
skip: item.delete_closed_active_watch.ok equal true
■ refreshed_watch_value_live_batch_context pick
Keep only specific fields from
■ refreshed_watch_value_batch_context_envelopes merge
Combine objects together
■ refreshed_watch_value_batch_contexts map
Extract from each item
■ refresh_active_watch ?
skip: item.delete_closed_active_watch.ok equal true
■ refresh_active_watch_live_batch_context pick
Keep only specific fields from
■ refresh_active_watch_batch_context_envelopes merge
Combine objects together
■ refresh_active_watch_batch_contexts map
Extract from each item
■ closed_batch_rows filter
Filter by condition
■ refreshed_batch_rows filter
Filter by condition
■ closed_batch_count count
Count items in closed batch rows
■ refreshed_batch_count count
Count items in refreshed batch rows
■ summary to_summary
Format results as a summary card
Settings 11 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

channels setting = in_app
intercom setting =
batch limit setting = 5
closure states setting = closed
waiting states setting = open,snoozed
notify when closed setting = true
closed owner action setting = Conversation reached an Intercom closure state; no further Recued follow-up is open for this conversation.
owner review states setting = open
notify when owner review setting = true
notification title prefix setting = Intercom conversation reply watch
owner review owner action setting = Conversation has a customer-waiting signal after the Recued reply; review the latest Intercom conversation before replying again.

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

Permissions it requires

Send notificationsRead your Intercom connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

Data it touches

Warehousedata.shared

About

recued-core

Tags

intercom intercomsupportconversationreplyclosurenotificationclosed-loopstate:intercom-conversation-reply-closure-watcherpack:intercom-conversation-reply-closure

Details

150 steps 11 configurable settings recipe_id: intercom-conversation-reply-closure-watcher