Zendesk view ticket digest
Use “Zendesk view ticket digest” in Recued. It provides a scheduled, read-only digest for one Zendesk view.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (14 steps)
agent
?
view
?
rows_raw
?
rows
default
Apply default
ticket_count
count
Count items in rows
has_tickets
compare
Check if ticket count is greater than 0
notify_enabled
compare
Check if setting notify when tickets equals true
should_notify
all
Check if all conditions are true
notify
?
skip: step.should_notify not_equal true
ticket_rows
slice
Take a subset of
ticket_subjects
pluck
Extract subject from each item
ticket_subjects_text
join
Join items with "
"
ticket_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
view id
setting
=
[object Object]
zendesk
setting
=
channels
setting
=
in_app
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
row limit
setting
=
25
start hour
setting
=
8
notify when tickets
setting
=
true
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.