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Update a Front conversation status

by recued-core v4 40 views

Use “Update a Front conversation status” in Recued. Always-confirm Front conversation status workflow. It reads the target conversation for context, updates exactly one conversation status through the connected service, and can add one internal note when note text is present.

How it works 6 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (6 steps)
■ note trim
Trim whitespace from setting note
■ has_note compare
Check if note has data
◆ conversation recued-core.front.conversation.read
Read conversation on front
◆ updated_conversation recued-core.front.conversation.update
Update conversation on front
◆ note_comment recued-core.front.conversation.comment.add
Add conversation comment on front
skip: step.has_note not_equal true
■ card to_summary
Format results as a summary card
▼
Output
summary card
Settings 3 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

note setting =
status setting = archived
conversation id setting = [object Object]

Uses (3 operations)

Pack operation Read conversation on front recued-core.front.conversation.read
Pack operation Update conversation on front recued-core.front.conversation.update
Pack operation Add conversation comment on front recued-core.front.conversation.comment.add

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Permissions it requires

Read your Front connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

About

Tags

front frontconversationstatustriageapprovalcustomer-servicepack:front

Details

6 steps 3 configurable settings recipe_id: update-conversation-status-front