Customer Insights Summary
Summarizes customer wants/concerns/criteria from activity notes. Shows last 5 activity subjects (calls/meetings/emails) when AI disabled. Activities bind to your CRM connection via the canonical engagement.list op (HubSpot engagements).
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (16 steps)
activities
?
activities_flat
map
Extract from each item
filtered_by_type
filter
Filter by condition
with_days_old
map
Extract timestamp from each item
recent_activities
filter
Filter by condition
sorted_activities
sort
Sort by
formatted_activities
map
Extract from each item
joined_activities
join
Join items with "
"
truncated_activities
truncate
Truncate joined activities to a max length
skip_ai
any
Check if any of the conditions are true
ai_extract
?
skip: step.skip_ai equal true
wants_text
coalesce
Use the first available value from: ai extract wants, AI analysis unavailable (disabled or no recent activities)
concerns_text
coalesce
Use the first available value from: ai extract concerns, AI analysis unavailable (disabled or no recent activities)
criteria_text
coalesce
Use the first available value from: ai extract decision criteria, AI analysis unavailable (disabled or no recent activities)
top5_activities
slice
Take a subset of
recent_activities_table
to_table
Format results as a data table
skip: config.enable_ai equal true
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
crm
setting
=
enable ai
toggle
=
on
max chars
number
=
8000
lookback days
number
=
180
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.