Use “Send a Zendesk ticket reply” in Recued. It runs the Zendesk ticket reply for one ticket with approval before changes are made.

How it works 12 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (12 steps)

■ reply_body trim

Trim whitespace from setting reply body

■ status trim

Trim whitespace from setting status

■ has_reply compare

Check if reply body has data

■ has_status compare

Check if status has data

◆ ticket recued-core.zendesk.ticket.read

Read ticket on zendesk

■ skip_status_reply any

Check if any of the conditions are true

■ skip_reply_only any

Check if any of the conditions are true

◆ reply_with_status recued-core.zendesk.ticket.update

Update ticket on zendesk

skip: step.skip_status_reply equal true

◆ reply_only recued-core.zendesk.ticket.update

Update ticket on zendesk

skip: step.skip_reply_only equal true

■ updated_ticket ternary

Apply ternary

■ skipped compare

Check if has reply does not equal true

■ card to_summary

Format results as a summary card

▼

Output

summary card

Settings 4 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

status setting =

ticket id setting = [object Object]

reply body setting =

public reply setting = true