What Zendesk's ticket count is not telling you
Use “What Zendesk's ticket count is not telling you” in Recued. The count is an estimate that can be silently capped. Zendesk's own words: "Returns an approximate count of tickets in the account.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (25 steps)
count_raw
recued-core.zendesk-ticketing-engagement.count_tickets
Count tickets on zendesk ticketing engagement
defaults
defaults
Apply defaults
count_capped
compare
Check if count value is at least 100000
refresh_unknown
compare
Check if count refreshed at is empty
count_untrustworthy
all
Check if all conditions are true
suspended_raw
recued-core.zendesk-ticketing-engagement.list_suspended_tickets
List suspended tickets on zendesk ticketing engagement
suspended
default
Apply default
deleted_raw
recued-core.zendesk-ticketing-engagement.list_deleted_tickets
List deleted tickets on zendesk ticketing engagement
deleted
default
Apply default
skips_raw
recued-core.zendesk-ticketing-engagement.list_skips
List skips on zendesk ticketing engagement
skips
default
Apply default
any_signal
any
Check if any of the conditions are true
have_signal
template
Generate text from a template
fail: step.any_signal equal false
suspended_count
count
Count items in suspended
deleted_count
count
Count items in deleted
skip_count
count
Count items in skips
cause_values
pluck
Extract cause from each item
causes_seen
unique
Remove duplicates from
never_a_ticket
filter
Filter by condition
never_a_ticket_count
count
Count items in never a ticket
linked_to_ticket
filter
Filter by condition
linked_count
count
Count items in linked to ticket
missing_subtotal
math
Calculate suspended count plus deleted count
card
to_summary
Format results as a summary card
suspended_table
to_table
Format results as a data table
▼
Output
summary
card
table
suspended_table
Uses (4 operations)
Pack operation
Count tickets on zendesk ticketing engagement
recued-core.zendesk-ticketing-engagement.count_tickets
Pack operation
List suspended tickets on zendesk ticketing engagement
recued-core.zendesk-ticketing-engagement.list_suspended_tickets
Pack operation
List deleted tickets on zendesk ticketing engagement
recued-core.zendesk-ticketing-engagement.list_deleted_tickets
Pack operation
List skips on zendesk ticketing engagement
recued-core.zendesk-ticketing-engagement.list_skips
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.