Use “Reply to a Front conversation” in Recued. It runs the Front customer reply workflow with approval before changes are made.

How it works 6 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (6 steps)

■ body trim

Trim whitespace from setting body

■ has_body compare

Check if body has data

◆ conversation recued-core.front.conversation.read

Read conversation on front

◆ reply recued-core.front.conversation.reply

Reply conversation on front

skip: step.has_body not_equal true

■ skipped compare

Check if has body does not equal true

■ card to_summary

Format results as a summary card

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Output

summary card

Settings 2 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

body setting =

conversation id setting = [object Object]