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Front inbox triage digest

by recued-core v4 31 views

Use “Front inbox triage digest” in Recued. It provides a scheduled, read-only triage digest for one Front inbox.

How it works 17 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (17 steps)
◆ inbox recued-core.front.inbox.read
Read inbox on front
◆ conversations_raw recued-core.front.inbox.conversation.search
Search inbox conversation on front
◆ teammates_raw recued-core.front.teammate.search
Search teammate on front
◆ tags_raw recued-core.front.tag.search
Search tag on front
■ defaults defaults
Apply defaults
■ conversation_count count
Count items in conversations
■ teammate_count count
Count items in teammates
■ tag_count count
Count items in tags
■ has_conversations compare
Check if conversation count is greater than 0
■ notify_enabled compare
Check if setting notify when conversations equals true
■ should_notify all
Check if all conditions are true
◆ notify core.notification.send
Send notification
skip: step.should_notify not_equal true
■ conversation_rows slice
Take a subset of
■ tag_rows slice
Take a subset of
■ conversation_table to_table
Format results as a data table
■ tag_table to_table
Format results as a data table
■ card to_summary
Format results as a summary card
▼
Output
summary card
table conversation_table
table tag_table
Settings 8 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

channels setting = [object Object]
end hour setting = 10
inbox id setting = [object Object]
weekdays setting = 1,2,3,4,5
row limit setting = 20
start hour setting = 8
conversation query setting =
notify when conversations setting = true

Uses (6 operations)

Triggers Time watch core.watch.time
Pack operation Read inbox on front recued-core.front.inbox.read
Pack operation Search inbox conversation on front recued-core.front.inbox.conversation.search
Pack operation Search teammate on front recued-core.front.teammate.search
Pack operation Search tag on front recued-core.front.tag.search
Notifications Send notification core.notification.send

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Permissions it requires

Send notificationsRead your Front connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

What it's allowed to do

Read Triggers core.watch.time read-only
Read Notifications core.notification.send external change

4 more aren't listed here. You'll see them at install.

Data it touches

SurfacesTriggersNotifications

About

Tags

front frontinboxsupportconversationsdigestcustomer-serviceshared-inboxpack:front

Details

17 steps 8 configurable settings recipe_id: inbox-triage-digest-front