Ticketing and Engagement - Zendesk
Use Ticketing and Engagement - Zendesk in Recued for support, activity stream, approval requests, and attachments. It includes 92 built-in actions. Connect your Zendesk account to use it. Actions that change data use Recued's approval controls.
What this pack installs
- zendesk-ticketing-engagement Ingredient
Trust & control
What installing this whole pack would let it do. Recued grants these permissions at install — review them there before approving.
What it's allowed to do
Destructive
Web APIs
zendesk-ticketing-engagement
external change
Read: autocomplete_problems · No approvalRead: autocomplete_tickets · No approvalDestructive: bulk_delete_tickets · Always asksDestructive: bulk_permanently_delete_tickets · Always asksDestructive: bulk_recover_suspended_tickets · Always asksDestructive: bulk_restore_deleted_tickets · Always asksRead: count_activities · No approvalRead: count_audits_for_ticket · No approvalRead: count_organization_tickets · No approvalRead: count_satisfaction_ratings · No approvalRead: count_ticket_comments · No approvalRead: count_tickets · No approvalRead: count_user_assigned_tickets · No approvalRead: count_user_ccd_tickets · No approvalWrite: create_approval_request · Always asksWrite: create_request · Always asksWrite: create_ticket_content_pin · Always asksWrite: create_ticket_satisfaction_rating · Always asksDestructive: delete_attachment · Always asksDestructive: delete_suspended_ticket · Always asksDestructive: delete_suspended_tickets · Always asksDestructive: delete_ticket · Always asksDestructive: delete_ticket_content_pin · Always asksDestructive: delete_ticket_permanently · Always asksDestructive: delete_upload · Always asksWrite: export_suspended_tickets · Always asksRead: list_activities · No approvalRead: list_approval_requests · No approvalRead: list_ccd_requests · No approvalRead: list_comments · No approvalRead: list_conversation_log_for_ticket · No approvalRead: list_deleted_tickets · No approvalRead: list_email_notifications · No approvalRead: list_open_requests · No approvalRead: list_organization_requests · No approvalRead: list_organization_tickets · No approvalRead: list_recent_tickets · No approvalRead: list_requests · No approvalRead: list_satisfaction_rating_reasons · No approvalRead: list_skips · No approvalRead: list_solved_requests · No approvalRead: list_suspended_tickets · No approvalRead: list_ticket_audits · No approvalRead: list_ticket_collaborators · No approvalRead: list_ticket_content_pins · No approvalRead: list_ticket_email_c_cs · No approvalRead: list_ticket_followers · No approvalRead: list_ticket_incidents · No approvalRead: list_ticket_metric_events · No approvalRead: list_ticket_metric_events_by_ticket · No approvalRead: list_ticket_problems · No approvalRead: list_ticket_skips · No approvalRead: list_ticket_skips_by_ticket · No approvalRead: list_user_assigned_tickets · No approvalRead: list_user_ccd_tickets · No approvalRead: list_user_followed_tickets · No approvalRead: list_user_requested_tickets · No approvalRead: list_user_requests · No approvalWrite: make_ticket_comment_private · Always asksWrite: make_ticket_comment_private_from_audits · Always asksDestructive: mark_many_tickets_as_spam · Always asksDestructive: mark_ticket_as_spam_and_suspend_requester · Always asksDestructive: merge_tickets_into_target_ticket · Always asksWrite: record_new_skip · Always asksDestructive: recover_suspended_ticket · Always asksDestructive: recover_suspended_tickets · Always asksWrite: redact_chat_comment · Always asksWrite: redact_chat_comment_attachment · Always asksWrite: redact_comment_attachment · Always asksWrite: redact_string_in_comment · Always asksWrite: redact_ticket_comment_in_agent_workspace · Always asksDestructive: restore_deleted_ticket · Always asksRead: search_requests · No approvalRead: show_activity · No approvalRead: show_attachment · No approvalRead: show_comment · No approvalRead: show_email_notification · No approvalRead: show_many_email_notifications · No approvalRead: show_request · No approvalRead: show_satisfaction_ratings · No approvalRead: show_suspended_tickets · No approvalRead: show_ticket_by_messaging_conversation_id · No approvalRead: show_ticket_metrics · No approvalWrite: suspended_tickets_attachments · Always asksWrite: ticket_bulk_import · Always asksWrite: ticket_import · Always asksRead: ticket_related_information · No approvalWrite: tickets_create_many · Always asksRead: tickets_show_many · No approvalWrite: tickets_update_many · Always asksWrite: update_attachment · Always asksWrite: update_request · Always asks