Zendesk view ticket digest
Scheduled read-only digest for one Zendesk view. It reads the current agent, view metadata, and a bounded page of view rows through recued-core.zendesk, renders a compact table, and can send an in-app nudge when tickets are visible. It does not create, update, delete, bulk update, attach files, redact comments, execute macros, change admin settings, or call arbitrary Zendesk endpoints.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (14 steps)
agent
?
view
?
rows_raw
?
rows
default
Apply default
ticket_count
count
Count items in rows
has_tickets
compare
Check if ticket count is greater than 0
notify_enabled
compare
Check if setting notify when tickets equals true
should_notify
all
Check if all conditions are true
notify
?
skip: step.should_notify not_equal true
ticket_rows
slice
Take a subset of
ticket_subjects
pluck
Extract subject from each item
ticket_subjects_text
join
Join items with "
"
ticket_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
view id
setting
=
zendesk
setting
=
channels
setting
=
in_app
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
row limit
setting
=
25
start hour
setting
=
8
notify when tickets
setting
=
true
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.