ServiceNow incident triage digest
Scheduled read-only ServiceNow ITSM digest. It reads bounded pages of incidents, change requests, problems, and CMDB CIs through recued-core.servicenow, renders compact tables, and optionally sends an in-app nudge when matching incidents are visible. It never creates, updates, resolves, deletes, imports, attaches files, orders catalog items, mutates CMDB records, or calls arbitrary ServiceNow APIs.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (23 steps)
incidents_raw
?
changes_raw
?
problems_raw
?
cis_raw
?
incidents
default
Apply default
changes
default
Apply default
problems
default
Apply default
cis
default
Apply default
incident_count
count
Count items in incidents
change_count
count
Count items in changes
problem_count
count
Count items in problems
ci_count
count
Count items in cis
has_incidents
compare
Check if incident count is greater than 0
notify_enabled
compare
Check if setting notify when incidents equals true
should_notify
all
Check if all conditions are true
notify
?
skip: step.should_notify not_equal true
incident_rows
slice
Take a subset of
change_rows
slice
Take a subset of
problem_rows
slice
Take a subset of
incident_table
to_table
Format results as a data table
change_table
to_table
Format results as a data table
problem_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
channels
setting
=
in_app
ci query
setting
=
operational_status=1^ORDERBYname
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
row limit
setting
=
20
servicenow
setting
=
start hour
setting
=
8
change query
setting
=
active=true^ORDERBYDESCsys_updated_on
problem query
setting
=
active=true^ORDERBYDESCsys_updated_on
incident query
setting
=
active=true^priorityIN1,2^ORDERBYDESCsys_updated_on
notify when incidents
setting
=
true
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.