Approval-gated ServiceNow incident resolution workflow for one incident. It reads the incident for context, then calls recued-core.servicenow.incident.resolve with explicit state, close code, close notes, and optional work notes. It does not delete records, revoke access, mutate CMDB records, or call arbitrary ServiceNow APIs.

How it works 4 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (4 steps)

■ incident_sys_id trim

Trim whitespace from setting incident sys id

■ incident_before ?

■ resolve ?

■ card to_summary

Format results as a summary card

Settings 7 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

state setting = 6

close code setting = Solved (Permanently)

servicenow setting =

work notes setting = Resolved by Recued governed workflow.

close notes setting =

resolved by setting =

incident sys id setting =