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Reply to an Intercom conversation

by recued-core v1

Approval-gated Intercom conversation reply workflow. It reads the target conversation, admins, workspace tags, and optional Help Center matches for context, then sends exactly one admin comment or internal note through recued-core.intercom.conversation.reply when conversation ID, admin ID, and body are present. It does not assign, close, reopen, snooze, tag, mutate contacts or companies, create or update tickets, delete, redacts, publish articles, change admin settings, or call arbitrary Intercom APIs.

How it works 24 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (24 steps)
■ conversation_id trim
Trim whitespace from setting conversation id
■ admin_id trim
Trim whitespace from setting admin id
■ body trim
Trim whitespace from setting body
■ article_phrase trim
Trim whitespace from setting article phrase
■ has_conversation compare
Check if conversation id has data
■ has_admin compare
Check if admin id has data
■ has_body compare
Check if body has data
■ has_article_phrase compare
Check if article phrase has data
■ conversation ?
■ admins_raw ?
■ workspace_tags_raw ?
■ articles_raw ?
skip: step.has_article_phrase not_equal true
■ skip_reply any
Check if any of the conditions are true
■ reply ?
skip: step.skip_reply equal true
■ admins default
Apply default
■ workspace_tags default
Apply default
■ articles default
Apply default
■ admin_count count
Count items in admins
■ tag_count count
Count items in workspace tags
■ article_count count
Count items in articles
■ article_rows slice
Take a subset of
■ article_table to_table
Format results as a data table
■ skipped compare
Check if skip reply equals true
■ card to_summary
Format results as a summary card
Settings 8 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

body setting =
admin id setting =
intercom setting =
message type setting = comment
article phrase setting =
attachment urls setting =
conversation id setting =
skip notifications setting = false

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

Permissions it requires

Read your Intercom connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

Data it touches

Warehousedata.articles

About

recued-core

Tags

intercom intercomsupportconversationreplynoteapprovalhelpdeskpack:intercom

Details

24 steps 8 configurable settings recipe_id: reply-intercom-conversation