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Intercom conversation triage digest

by recued-core v1

Scheduled read-only triage digest for Intercom. It reads admins, teams, recent conversations, open conversations, workspace tags, and matching Help Center articles through recued-core.intercom, renders compact support tables, and can send an in-app nudge when open conversations are visible. It never replies, assigns, closes, snoozes, tags, mutates contacts or companies, creates or updates tickets, deletes, redacts, publishes articles, changes admin settings, or calls arbitrary Intercom APIs.

How it works 30 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (30 steps)
■ article_phrase trim
Trim whitespace from setting article phrase
■ admins_raw ?
■ teams_raw ?
■ recent_conversations_raw ?
■ open_conversations_raw ?
■ tags_raw ?
■ articles_raw ?
■ admins default
Apply default
■ teams default
Apply default
■ recent_conversations default
Apply default
■ open_conversations default
Apply default
■ tags default
Apply default
■ articles default
Apply default
■ recent_rows slice
Take a subset of
■ open_rows slice
Take a subset of
■ article_rows slice
Take a subset of
■ admin_count count
Count items in admins
■ team_count count
Count items in teams
■ recent_count count
Count items in recent conversations
■ open_count count
Count items in open conversations
■ tag_count count
Count items in tags
■ article_count count
Count items in articles
■ has_open compare
Check if open count is greater than 0
■ notify_enabled compare
Check if setting notify when open equals true
■ should_notify all
Check if all conditions are true
■ notify ?
skip: step.should_notify not_equal true
■ open_table to_table
Format results as a data table
■ recent_table to_table
Format results as a data table
■ article_table to_table
Format results as a data table
■ card to_summary
Format results as a summary card
Settings 8 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

channels setting = in_app
end hour setting = 10
intercom setting =
weekdays setting = 1,2,3,4,5
row limit setting = 25
start hour setting = 8
article phrase setting = billing login refund
notify when open setting = true

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

Permissions it requires

Send notificationsRead your Intercom connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

Data it touches

Warehousedata.articles

About

recued-core

Tags

intercom intercomsupporthelpdeskconversationtriagedigestschedulenotificationpack:intercom

Details

30 steps 8 configurable settings recipe_id: intercom-conversation-triage-digest