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Intercom conversation review brief

by recued-core v1

Read-only review brief for one Intercom conversation and optional contact. It reads the conversation, contact profile, contact notes, companies, tags, admins, teams, workspace tags, and matching Help Center articles through recued-core.intercom, then asks the AI summarizer for urgency, customer context, likely resolution path, knowledge-base matches, risks, and next actions. It never replies, assigns, closes, snoozes, tags, mutates contacts or companies, creates or updates tickets, deletes, redacts, publishes articles, changes admin settings, or calls arbitrary Intercom APIs.

How it works 34 steps

Inspect the data fetches, transforms, gates, and output this recipe runs.

Process (34 steps)
■ contact_id trim
Trim whitespace from setting contact id
■ article_phrase trim
Trim whitespace from setting article phrase
■ has_contact compare
Check if contact id has data
■ has_article_phrase compare
Check if article phrase has data
■ conversation ?
■ contact ?
skip: step.has_contact not_equal true
■ contact_notes_raw ?
skip: step.has_contact not_equal true
■ contact_companies_raw ?
skip: step.has_contact not_equal true
■ contact_tags_raw ?
skip: step.has_contact not_equal true
■ admins_raw ?
■ teams_raw ?
■ workspace_tags_raw ?
■ articles_raw ?
skip: step.has_article_phrase not_equal true
■ contact_notes default
Apply default
■ contact_companies default
Apply default
■ contact_tags default
Apply default
■ admins default
Apply default
■ teams default
Apply default
■ workspace_tags default
Apply default
■ articles default
Apply default
■ note_rows slice
Take a subset of
■ company_rows slice
Take a subset of
■ article_rows slice
Take a subset of
■ note_count count
Count items in contact notes
■ company_count count
Count items in contact companies
■ contact_tag_count count
Count items in contact tags
■ admin_count count
Count items in admins
■ team_count count
Count items in teams
■ article_count count
Count items in articles
■ summarize ?
■ note_table to_table
Format results as a data table
■ company_table to_table
Format results as a data table
■ article_table to_table
Format results as a data table
■ card to_summary
Format results as a summary card
Settings 7 configurable

Configurable at install. Defaults shown — change them anytime in Recued.

focus setting = Summarize the customer issue, urgency, sentiment, customer context, prior notes, likely resolution path, relevant Help Center matches, risks, and next support action. Do not invent facts outside the Intercom records.
intercom setting =
row limit setting = 25
contact id setting =
max length setting = 900
article phrase setting =
conversation id setting =

Trust & control

What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.

Where it runs

Device + server Runs on your device (browser) or your server.

Permissions it requires

Read your Intercom connection
Declared by the recipe — Recued grants these at install, where you review them before approving.

Data it touches

Warehousedata.articles

About

recued-core

Tags

intercom intercomsupportconversationcontactnotesknowledge-basereviewai-summarypack:intercom

Details

34 steps 7 configurable settings recipe_id: intercom-conversation-review-brief