Help Scout inbox triage digest
Scheduled read-only digest for one Help Scout inbox. It reads inbox metadata, folders, matching conversations, users, and tags through recued-core.helpscout, summarizes the support queue, renders compact triage tables, and can send an in-app nudge when conversations match. It never creates, replies, notes, updates tags or custom fields, mutates users or inbox settings, downloads attachments, deletes, bulk-mutates, runs workflows, or calls arbitrary Help Scout endpoints.
How it works
Inspect the data fetches, transforms, gates, and output this recipe runs.
Process (21 steps)
mailbox
?
folders_raw
?
conversations_raw
?
users_raw
?
tags_raw
?
folders
default
Apply default
conversations
default
Apply default
users
default
Apply default
tags
default
Apply default
conversation_count
count
Count items in conversations
folder_count
count
Count items in folders
user_count
count
Count items in users
has_conversations
compare
Check if conversation count is greater than 0
should_notify
all
Check if all conditions are true
notify
?
skip: step.should_notify not_equal true
conversation_rows
slice
Take a subset of
folder_rows
slice
Take a subset of
summarize
?
conversation_table
to_table
Format results as a data table
folder_table
to_table
Format results as a data table
card
to_summary
Format results as a summary card
Settings
Configurable at install. Defaults shown — change them anytime in Recued.
page
setting
=
1
focus
setting
=
Summarize the Help Scout inbox queue for a support lead: volume, active folders, oldest or riskiest visible conversations, customer-visible blockers, staffing or assignment cues, and concrete next follow-up. Do not invent facts outside the Help Scout evidence.
status
setting
=
active
channels
setting
=
in_app
end hour
setting
=
10
weekdays
setting
=
1,2,3,4,5
helpscout
setting
=
row limit
setting
=
25
mailbox id
setting
=
0
max length
setting
=
1000
start hour
setting
=
8
notify when conversations
setting
=
true
Trust & control
What installing this recipe would let it do. Recued grants these permissions at install — review them there before approving.